Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Wheeler

South Meriden,CT

Summary

Dynamic professional with a service-oriented mindset and strong organizational skills, previously at Vaughn Family Dentistry. Proven ability to enhance customer satisfaction and streamline operations, utilizing effective time management and data entry expertise. Committed to quality and efficiency, consistently fostering positive client relationships and ensuring a welcoming environment.

Overview

18
18
years of professional experience

Work History

Receptionist

Vaughn Family Dentistry
02.2015 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.

Warehouse Worker

Sensor Switch
04.2011 - 02.2015
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
  • Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
  • Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.

Carpenter Apprentice

Local 24 Carpenter's Union
03.2007 - 02.2011
  • Kept job site cleaned up properly and all debris disposed of in respective containers.
  • Utilized hand tools such as hammers, chisels, levels, squares, and measuring tapes to complete tasks with precision and efficiency.
  • Collaborated with experienced carpenters to improve skillset through hands-on training and mentorship opportunities.
  • Followed established job site safety regulations and maintained safe and clean work area.
  • Completed installations of building structures, trim, flooring, and cabinetry.
  • Prepared materials accurately using hand and power tools to make precise cuts.
  • Assisted with movement of materials and equipment to job sites.
  • Demonstrated adaptability by working on a diverse range of projects including residential remodels, commercial fit-outs, and new construction.
  • Achieved accurate cuts using miter saws, table saws, circular saws, jigsaws, routers, planers while adhering to all safety protocols.
  • Gained valuable education in residential and commercial building codes.
  • Assisted in the construction of residential framing projects, contributing to precise alignment and stability of structures.
  • Demonstrated commitment to quality craftsmanship by following blueprints and specifications accurately during each phase of construction.
  • Planned and executed work with proper tools and materials to maximize productivity.
  • Supported team members with efficient material handling, ensuring timely availability of required supplies for each task.
  • Improved project efficiency by accurately measuring, cutting, and assembling materials for various carpentry tasks.
  • Enhanced job site safety through diligent adherence to OSHA regulations and maintaining a clean work environment.
  • Cut materials according to specifications in preparation for installation.
  • Built flooring, window frames and countertops according to custom carpentry project specifications.
  • Worked with master carpenters to install decks for both residential and commercial customers.
  • Contributed to successful project completion by assisting in the installation of fixtures, cabinets, and flooring.

Education

None - General Studies

Middlesex Community College
Middletown, CT

Graduate Certificate - Accounting And Finance

CT School of Business
North Haven, CT
05.1996

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer and client relations
  • Appointment scheduling
  • Scheduling
  • Scheduling appointments
  • Greeting and seating clients
  • Data inputting
  • Office administration
  • File management
  • Administrative support
  • Schedule management
  • Multi-line telephone operation
  • Document management
  • Clerical support
  • Professional demeanor
  • Calendar management
  • Service-oriented mindset

Timeline

Receptionist

Vaughn Family Dentistry
02.2015 - Current

Warehouse Worker

Sensor Switch
04.2011 - 02.2015

Carpenter Apprentice

Local 24 Carpenter's Union
03.2007 - 02.2011

None - General Studies

Middlesex Community College

Graduate Certificate - Accounting And Finance

CT School of Business

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Kelly Wheeler