Kelly Whitaker
Prairieville,LA
Summary
Hardworking, customer service driven professional with wide-ranging backgrounds which includes 35 years experience in customer relations and office administration management.
Overview
34
34
years of professional experience
Work History
Office Manager
CONVERGENT INDUSTRIAL SOLUTIONS
04.2023 - Current
- Open/Close Baton Rouge office daily
- Maintain Baton Rouge inventory
- Serve as sales representative to customers entering store
- Maintain cleanliness of office
- Assist Outside Sales Representative with quotes
- Assist in Collections tasks as directed
- Shipping/Receiving
- Deliveries made when requested
- Fulfilling orders from stock and preparing slips
- Maintain secure storage of Rental Equipment
- Assignment/intake of Rental Equipment
- Communication with Rental/Calibration Department regarding equipment service/calibration needs
- Communicate regularly with NGI HR staff to ensure ability to adequately supply and fit new hires with necessary PPE
Associate Manager
LIFE STORAGE
06.2018 - 04.2023
- Rented storage spaces and the selling of store merchandise
- Worked face-to-face with customers, providing excellent service and building excellent rapport with new and existing customers
- Accepted payments and completed daily bank deposits
- Kept the property, units and office clean and tidy, walking around the property performing lock checks and showing the units to customers
- Performed manager duties which included auctioning of units.
Sales Associate/Customer Service Representative
FORT MCDOWELL CASINO
01.2004 - 06.2018
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Sold various products by explaining unique features and educating customers on proper application
- Developed relationships with customers and presented promotions that increased sales and profits
- Grew customer base by identifying needs to deliver relevant product solutions and promotions that achieve client budgets.
Flight Attendant
AMERICA WEST AIRLINES
06.1989 - 01.2004
- Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff
- Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times
- Completed flight logs, passenger action reports and inventory paperwork with high attention to detail
- Ensured that prompt communications were distributed between the flight deck and the cabin crew
- Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
Education
High School Diploma -
Santa Rita High School
Skills
- Customer Service Experience
- Experienced with
- Microsoft, including Word, Excel and Access
- Proficient in ONGBS, Quote machine and Lightspeed
- Leadership
- Skilled multi-tasker
- Organized
- Adaptable
- Excellent Judgement
- Fast learner
- Team player
Timeline
Office Manager
CONVERGENT INDUSTRIAL SOLUTIONS
04.2023 - Current
Associate Manager
LIFE STORAGE
06.2018 - 04.2023
Sales Associate/Customer Service Representative
FORT MCDOWELL CASINO
01.2004 - 06.2018
Flight Attendant
AMERICA WEST AIRLINES
06.1989 - 01.2004
High School Diploma -
Santa Rita High School
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