Summary
Overview
Work History
Education
Skills
Licensingcertifications
Timeline
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Kelly Whitaker

Kelly Whitaker

North Babylon,NY

Summary

Dedicated and experienced customer service professional with over 16 years of expertise in delivering exceptional support to clients. Seeking a position to leverage skills, knowledge, and extensive experience for valuable contribution to the success of a forward-thinking organization. Committed to providing top-notch service, excels in fast-paced environments and building strong customer relationships. Proven track record of exceeding expectations, confident in ability to drive customer satisfaction and contribute to the growth of a progressive company.

Overview

16
16
years of professional experience

Work History

Patient Account Representative

Hospice Care Network - Northwell
09.2023 - Current
  • Complete accurate and timely insurance verification
  • Authorization Requests
  • Communicate with patients, insurers, and other appropriate parties pertaining to insurance verification.
  • Create a positive patient experience by being polite, compassionate, empathetic and professional
  • Provide cross-coverage and training, when needed, for other team members
  • Maintain productivity and quality performance expectations
  • Review and meet ongoing competency requirements of the role to maintain the skills, knowledge, and abilities to perform, within scope, role specific functions

Customer Service Team Lead

Enzo Clinical Labs
07.2018 - 08.2023
  • Submit claims to Medicare, Medicaid and private insurance companies
  • Verify insurance eligibility and benefits via phone & payer portals
  • Analyze and reconcile client institutional billing accounts
  • Provided customer service to patients and clients with all billing related inquiries
  • Claim denial follow up & Payment processing
  • Work directly with sales representatives to assist clients with all billing inquiries regarding patients
  • Conducted employee training to ensure complete understanding of policies and processes
  • Managed additional offsite level 1 customer service team
  • Received incoming calls & emails regarding patients insurance and billing status.

First Assistant Store Manager

McDonald's
10.2006 - 03.2024
  • Schedule and lead weekly store meetings for employees
  • Maintain high standards of customer service during high-volume, fast-paced operations
  • Follow food safety procedures according to health and sanitation regulations
  • Develop, implement and manage business plans to promote high revenue growth

Education

N/A - Criminal Justice

Briarcliff College
Patchogue, NY

Medical Billing & Coding

Branford Hall Career Institute
Amityville, NY
01.2018

North Babylon High School
North Babylon, NY
06.2008

Skills

  • ICD-10 & CPT Coding
  • HCPCS Level II Coding
  • Anatomy & Physiology
  • MS Office
  • Detail Oriented
  • HIPAA Compliant
  • Payment Posting
  • Medical Terminology
  • Medical Insurance
  • Administrative Support
  • Medical Billing & Reimbursement
  • Claim Appeals
  • OSHA Compliant
  • Problem Solving
  • Strong communication skills
  • Typing 75 wpm
  • Authorization Requests

Licensingcertifications

  • Standard First Aid, American Healthcare Academy, 01/01/25
  • Life Insurance Agent, Primerica, LA1716309, 01/01/22
  • Certified Billing & Coding Specialist, Branford Hall Career Institute, 01/01/18

Timeline

Patient Account Representative

Hospice Care Network - Northwell
09.2023 - Current

Customer Service Team Lead

Enzo Clinical Labs
07.2018 - 08.2023

First Assistant Store Manager

McDonald's
10.2006 - 03.2024

N/A - Criminal Justice

Briarcliff College

Medical Billing & Coding

Branford Hall Career Institute

North Babylon High School

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Kelly Whitaker