Kelly White
Ithaca
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
Work History
Temporary Administrative Assistant for Cornell Fit
Cornell University
Ithaca, NY
07.2024 - Current
- Working Knowledge of Cornell systems including, Outlook, MS Office, Google Suite, Workday, Bursar Accounts, Rec Trac
- Handling payroll, accounts receivable, and financial oversight.
- Answering phones, managing public inquiries, and providing effective customer service.
- Payment Handling, including revenue reports, transactions with credit cards and checks.
- Answered multi-line phone system, routing calls, delivered messages to staff, and greeted visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Experience working with Young Adults
Fitness Operations Assistant
Cornell University
Ithaca, NY
09.2023 - Current
- Used RECTRAC daily
- Solved problems timely and effectively, ensuring customer satisfaction.
- Assisted with facility scheduling and customer service.
- Promptly addressed customer inquiries and complaints to foster swift resolution.
- Managed day-to-day department operations with effective workflow coordination.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased customer service success rates by quickly resolving issues.
School Monitor
Trumansburg Central School
Trumansburg, NY
09.2022 - 12.2022
- Conferred with parents about student behaviors and answered questions.
- Flexed between different school areas based on current needs.
- Supervised cafeteria periods for different ages and maintained order.
- Enforced school district guidelines with students across classes and levels.
- Developed professional relationships with teachers and school administrators to integrate into team and best serve students.
- Supported behavior control strategies with implementation of district-approved techniques.
- Logged monitoring activities and notable incidents for school administrators.
Cleaning Company
Kelly White
Trumansburg, NY
01.2012 - 01.2022
- Coordinated post-entry activities on customer's behalf.
- Corresponded with business partners by written correspondence, telephone or e-mail.
- Used microsoft word and excel to send invoices
- Built working relationships with clients to foster loyalty and encourage repeat business.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Managed day-to-day business operations.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and implemented business strategies to achieve business goals and stay competitive.
Hairdresser
Brookedale Senior Living
Ithaca, NY
01.2016 - 01.2020
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Used Microsoft word and Excel to make invoices and appoiments
- Recorded notes for future reference about customer preferences and services delivered.
- Processed payments, entering sales in register for prompt customer service.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Assistant Manager
Julie A Stone Salon
Ithaca, NY
01.2008 - 01.2010
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed and maintained relationships with customers and suppliers through account development.
Skills
- Excellent Communication
- Time Management
- Strong Organization
- Attention to Detail
- Reliable
- Team player
- Customer Support
- Administrative Support
- Professional and Friendly
- Organizational Management
- Recordkeeping
Timeline
Temporary Administrative Assistant for Cornell Fit
Cornell University
07.2024 - Current
Fitness Operations Assistant
Cornell University
09.2023 - Current
School Monitor
Trumansburg Central School
09.2022 - 12.2022
Hairdresser
Brookedale Senior Living
01.2016 - 01.2020
Cleaning Company
Kelly White
01.2012 - 01.2022
Assistant Manager
Julie A Stone Salon
01.2008 - 01.2010