Orchestrated collaborative efforts with a team of five physicians to conduct comprehensive patient evaluations.
Architected a harmonious fusion of front desk and clinical tasks, refining operational processes to fortify the patient experience; executed new scheduling protocols that reduced patient waiting times by 50% and increased patient satisfaction ratings.
Coordinated provider's scheduling to minimize patient wait times, resulting in a 15% increase in patient retention and positive online reviews.
Supervised ordering, receiving, storing, inventory, issuing of medical supply/equipment.
Human Resources/Administrative Assistant
Killer Shrimp LLC
Marina del Rey
05.2017 - 12.2019
Orchestrated the compilation and updating of 200+ employee records in both physical and digital formats, ensuring accuracy and compliance with industry regulations.
Conceptualized and executed efficient filing mechanisms, enhancing data accessibility and accuracy, resulting in a 25% reduction in error rates.
Documented and redirected 50+ calls daily; optimized equipment and supply inventory.
Prepared communications such as memos, emails, invoices, reports and other correspondence.
Receptionist
European Wax Center
San Diego
02.2015 - 04.2017
Documented and prioritized 20+ phone messages daily, ensuring timely delivery to relevant departments.
Managed end-to-end financial transactions by processing 500+ deposits, fees, and payments monthly, ensuring accuracy and timeliness in recording financial data for reconciliation and reporting purposes.
Welcomed and assessed visitors at entrance, determined purpose of visit, streamlining entry procedures and enhancing overall visitor experience.
Education
Medical Assistant -
Concorde Career College
San Diego, CA
09.2021
Skills
Electronic Health Record (EHR) Systems
Medical Coding & Billing
Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Google Workspace (Docs, Sheets, Calendar)
Office Supply & Vendor Management
Data entry and database management
Client Relations Management
Team Collaboration
Clear & Professional Communication
Certification
BLS certification for the Healthcare Provider by the American Heart Association (AHA)