Kelly Whitenack
Cedar Rapids,IA
Summary
Highly motivated individual , with a passion for great customer satisfaction. Wether it be through executing dishes to perfection, or managing efficient operations always aim to provide the total customer experience. No job is to big or small for the skill set and will continue to pursue excellence at all cost.
Overview
10
10
years of professional experience
Work History
Executive Chef
30hop
05.2023 - Current
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Maintained a safe and sanitary work environment, adhering to health department standards and regulations.
- Increased customer satisfaction by creating innovative and diverse menus tailored to various dietary needs.
- Oversaw business operations, inventory control, and customer service for restaurant.
- Developed menus, controlled food costs and oversaw quality, sanitation, and safety processes.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Maximized profitability by effectively managing food costs through portion control and minimizing waste.
- Spearheaded kitchen renovations to optimize workflow efficiency without compromising quality or safety standards.
- Collaborated with front-of-house staff to ensure seamless dining experiences for guests.
- Implemented staff training programs to improve culinary skills, teamwork, and overall productivity.
- Collaborated with other Executive Chefs within the company network to share best practices and develop new menu items that showcased each property''s unique offerings.
Executive Chef
30hop
07.2018 - 05.2023
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Maintained a safe and sanitary work environment, adhering to health department standards and regulations.
- Increased customer satisfaction by creating innovative and diverse menus tailored to various dietary needs.
- Oversaw business operations, inventory control, and customer service for restaurant.
Kitchen Manager
Perkins
08.2016 - 07.2018
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Customer Service Representative
Transamerica Life Insurance Company
02.2014 - 07.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
No Degree - Business Administration
University of Iowa
Iowa City, IAAssociate of Science - Business Administration
Kirkwood Community College
Cedar Rapids, IA05.2011
Skills
- Food Safety
- Menu Planning
- Cost Control
- Menu development
- Strong Work Ethic
- ServSafe Certification
- Team Leadership
- Hiring, Training, and Development
- Operations Management
- Customer Service
- Vendor Relationship Management
- Kitchen Staff Management
- Inventory Management
- Resource Management
Timeline
Executive Chef
30hop
05.2023 - Current
Executive Chef
30hop
07.2018 - 05.2023
Kitchen Manager
Perkins
08.2016 - 07.2018
Customer Service Representative
Transamerica Life Insurance Company
02.2014 - 07.2016
No Degree - Business Administration
University of Iowa
Associate of Science - Business Administration
Kirkwood Community College
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