Kelly Wilkins

Over 25 years of diverse customer service experience in call centers, retail, food service, healthcare, and caregiving industries. Possess Department of Defense security clearance demonstrating commitment to professionalism and confidentiality. Goal is to positively impact lives of others. Open to relocation anywhere in the US and authorized to work for any employer. Eager to contribute expertise to new opportunity.

• Lifeguarding/First Aid/CPR/AED
• April 2023 to April 2025
• Shallow water lifeguard.

• Administrative assistant/receptionist — Proficient March 2023 Using basic scheduling and organizational skills in an office setting Full results: Proficient
• Attention to detail — Proficient March 2023 Identifying differences in materials, following instructions, and detecting details among distracting information Full results: Proficient
• Basic computer skills — Proficient May 2023 Performing basic computer operations and troubleshooting common problems Full results: Proficient
• Medical receptionist skills — Proficient May 2023 Managing physician schedules and maintaining accurate patient records Full results: Proficient
• Protecting patient privacy — Proficient March 2023 Understanding privacy rules and regulations associated with patient records Full results: Proficient
• Learning agility — Proficient May 2023 Learning and applying new information Full results: Proficient
• Customer focus & orientation — Proficient March 2023 Responding to customer situations with sensitivity Full results: Proficient
• Real estate — Proficient May 2023 Matching listings with specifications Full results: Proficient
• Office manager — Proficient May 2023 Scheduling and budgeting Full results: Proficient
• Written communication — Proficient March 2023 Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
• Work style: Reliability — Proficient March 2023 Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
• Personal trainer fit — Proficient May 2023 Measures the traits that are important for successful personal trainers Full results: Proficient
• Workplace safety — Proficient March 2023 Using safe practices at work Full results: Proficient
• Sales skills — Proficient March 2023 Influencing and negotiating with customers Full results: Proficient
• Customer service — Proficient March 2023 Identifying and resolving common customer issues Full results: Proficient
• Patient-focused care — Proficient May 2023 Responding to patient concerns with sensitivity Full results: Proficient
• Home health aide skills — Proficient May 2023 Providing care to patients in a home setting Full results: Proficient
• Filing & organization — Proficient May 2023 Arranging and managing information or materials using a set of rules Full results: Proficient
• Verbal communication — Proficient May 2023 Speaking clearly, correctly, and concisely Full results: Proficient
• Clinical judgment — Proficient March 2023 Assessing a patient's condition and implementing the appropriate medical intervention Full results: Proficient
• Scheduling — Proficient March 2023 Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
• Medical terminology — Proficient March 2023 Understanding and using medical terminology Full results: Proficient
• Nursing assistant skills — Proficient March 2023 Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Proficient
• Call center customer service — Proficient March 2023 Demonstrating customer service skills in a call center setting Full results: Proficient
• Medical billing — Proficient March 2023 Understanding the procedures and forms used for medical billing Full results: Proficient
• Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.