Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelly Williams

Cheyenne,WY

Summary

Seasoned Bar Manager with over 20 years experience, history of success in all areas of Front of House restaurant operations, Training Programs. Hardworking and resourceful with attention to detail and organized nature. Ready to take on new challenges in any industry.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Independent Contractor

Self Employed
03.2020 - Current
  • Delivered outstanding service to clients, and their families to maintain in home accommodations, access to outreach programs, schedules, and transportation to medical care, personalized care plans to support client independence
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Communicated effectively with clients throughout entire project lifecycle, keeping them informed of progress updates or any potential issues that arose
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.

Banquet/Lounge Bartender

Little America
01.2018 - 11.2018
  • Managed cash handling duties responsibly, ensuring accurate accounting end of each shift.
  • Served and coordinated very high guest volumes during special events
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to positive work environment through effective teamwork and communication with colleagues.
  • Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Reduced wait times for drinks by efficiently managing bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Participated in promotional events, representing establishment positively while showcasing signature cocktails.
  • Streamlined inventory management, accurately tracking stock levels to minimize waste and control
  • Recruited and trained new bartenders and bar backs to help maintain talented team.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.

Bar/Training and Development Supervisor

Old Chicago Pizza
08.2015 - 11.2017
  • Streamlined onboarding processes for new hires, reducing time-to-full productivity.
  • Initiated employee recognition program that acknowledged outstanding achievements in learning and skills improvement.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed and implemented comprehensive training program to increase employee productivity and morale.
  • Monitored and evaluated training performance to determine quality and cohesiveness.
  • Conducted orientation sessions and organized on-the-job training for new hires,
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Improved marketing to attract new customers and promote business.
  • Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
  • Managed new employee orientation training process for more than 80-100 employees each year.

Training Coordinator/Bartender

Texas Roadhouse
06.2002 - 07.2015
  • Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
  • Coordinated with department leaders to identify training needs and develop targeted solutions.
  • Collaborated with department managers to design customized training plans aligned with organizational goals.
  • Enhanced employee performance by developing and implementing comprehensive training programs.
  • Facilitated communication between trainers and participants before and after sessions to ensure clear expectations and follow-up support were provided as needed.
  • Promoted culture of continuous learning within organization by encouraging fun employee engagement in training opportunities.
  • Selected, developed and delivered classroom and online training materials to meet program needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maintained sufficient inventory levels to meet customer demands.
  • Proficiently maintained purchasing orders, and managed inventory efficiently
  • Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
  • Established relationships with vendors to secure competitive pricing and discounts.
  • Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
  • Trained and mentored 300 new personnel hired to fulfill various roles.
  • Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring.

Education

GED -

L.C.C.C.
Cheyenne, WY
07.1997

Skills

  • Training Coordinator
  • Front of House Trainer/ Management
  • New hire on-boarding
  • New Employee Training
  • Staff Scheduling
  • Sales and Marketing
  • Vendor Relationship Management
  • Health and safety
  • Mixology expertise
  • POS Terminal Operation
  • Safe Food Handling
  • Catering Services
  • Inventory/Purchasing
  • Profit/Loss
  • End of Day Reports/Deposits

Certification

  • Certified Craft Beer Trainer
  • ServSafe
  • TIPS
  • Pharmacy Technician

Timeline

Independent Contractor

Self Employed
03.2020 - Current

Banquet/Lounge Bartender

Little America
01.2018 - 11.2018

Bar/Training and Development Supervisor

Old Chicago Pizza
08.2015 - 11.2017

Training Coordinator/Bartender

Texas Roadhouse
06.2002 - 07.2015

GED -

L.C.C.C.

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Kelly Williams