Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelly Williams

Roseburg,OR

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Caregiver

Callahan Court
11.2022 - 12.2023
  • Advocated for the residents/help with activities conducting meetings and other activities.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Provided care for the residents
  • Helped with meal set-up and feeding
  • Occasional cleaning and laundry.
  • Filled out and submitted daily reports


Medical Technician/Caregiver

Curry Manor
07.2022 - 11.2022
  • Distributed medications according to doctor's orders
  • Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
  • Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Provided care for residents
  • Occasional cleaning
  • Advocated for the residents.

Front Desk Night Auditor

Best Western Plus Hartford Lodge
05.2021 - 11.2021
  • Trained in all shifts for the front desk but I mainly worked the night audit shift
  • Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Managed reservations accurately, preventing overbooking situations and guaranteeing smooth guest arrivals.
  • Logged wake-up call requests and set up automatic rings in system.
  • Performed nightly updates to room charges and rates.
  • Assisted in maintaining a clean and welcoming front desk area, enhancing the guest experience.
  • Improved guest satisfaction by efficiently handling check-ins and check-outs during overnight shifts.
  • Maintained strong relationships with returning guests by providing personalized service and attending to their specific needs during overnight stays.
  • Promoted hotel loyalty program benefits effectively, increasing membership rates among overnight stayers.
  • Collaborated with housekeeping and maintenance teams to address guest room issues promptly, ensuring optimal guest experiences.
  • Reviewed checklist on daily basis and planned shift accordingly.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Enforced policies and procedures to increase efficiency.
  • Provided customer care
  • Prepared the housekeeping board for the next day's shift
  • Prepared and printed daily reports for the cafe, front desk and housekeeping
  • Cleaned and maintained lobbies, public restrooms, and meeting room.

Property Management Assistant

Lookingglass Apartments
02.2020 - 03.2021


  • Assisted the manager in the office filing, answering phones, computer work, etc.
  • Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
  • Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services on the weekends and when the manager was away
  • Delivered emergency 24-hour on-call service for tenants on building issues on weekends and while the manager was away
  • Cleaned apartments between clients

Cleaning Specialist/Supervisor

University of Idaho Housing and Residence Life
12.2017 - 10.2018
  • Cleaned a variety of buildings maintaining them at a nationally recognized standard of cleanliness
  • Trained on the T-3 and other commercial cleaning equipment
  • Supervised cleaning and distribution of bed linens during the summer.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Provided excellent customer service, addressing client concerns promptly and professionally.
  • Improved cleanliness and sanitation by performing thorough cleaning tasks on a daily basis.
  • Ensured timely completion of tasks by strictly following schedules and prioritizing duties based on urgency and importance.
  • Supported facility maintenance efforts through proactive identification and reporting of potential issues or damages.
  • Maintained a safe environment for clients by adhering to strict cleaning protocols and guidelines.
  • Boosted team productivity by assisting coworkers with their assigned tasks when needed.
  • Reduced the spread of germs by regularly disinfecting high-touch surfaces in common areas.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Emptied trashcans and transported waste to collection areas.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.

Program Director

The Common Ministry at WSU
01.2017 - 12.2017
  • Administrative and clerical work including scheduling meetings, photocopying, preparation of correspondence, reports, minutes, etc.
  • Networked with various religious and human rights groups
  • Planned and hosted events including a 3-day symposium
  • Worked with others to promote the mission of the organization.
  • Provided ongoing direction and leadership for program operations.
  • Collaborated closely with governing board to develop strategic plans for long-term growth.
  • Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
  • Established strong partnerships with internal and external stakeholders for collaborative problem-solving.
  • Advanced community outreach efforts by forging strong relationships with local partners.
  • Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
  • Evaluated program performance through comprehensive data analysis, driving continuous improvement efforts.
  • Developed and implemented marketing strategies to promote program awareness and participation.
  • Maintained and updated project related documents.
  • Promoted an inclusive environment by actively engaging diverse populations in all aspects of programming.
  • Consistently exceeded key performance indicators by adapting quickly to changes in program needs.
  • Communicated regularly with stakeholders, updating on progress to build support for program.
  • Spearheaded fundraising efforts to secure resources necessary for program sustainability and success.

Medical Receptionist

American Family Foot (Dr. Knochel)
10.2009 - 03.2010
  • Assisted patients, answered phones, handled monies, handled files, etc
  • Seated patients in exam rooms
  • Cleaned exam rooms
  • Occasionally assisted the podiatrist.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
  • Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
  • Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
  • Supported positive patient experience by offering assistance with filling out health forms.
  • Increased patient satisfaction by answering inquiries with empathy and professionalism.
  • Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
  • Managed patient appointments efficiently, reducing wait times significantly.
  • Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
  • Fostered welcoming environment, greeting patients warmly upon arrival.
  • Optimized appointment scheduling to maximize doctor availability.
  • Supported patient care by scheduling appointments to accommodate urgent health needs.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.

Administrative Assistant/ Swim Lesson Coordinator

Yavapai College
05.2007 - 04.2008
  • Did administrative work including handling monies, filing, handled the staff time sheets, scheduling, etc
  • Supervised the pool's lifeguards and swimming instructors
  • Designed and implemented swim lesson program to accommodate a variety of ages and skill levels
  • Improved the safety and efficiency of the pool area by conducting safety meetings and upgrading the first aid kit
  • Informed the public of pool events.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Aquatics Director

YMCA
06.2006 - 05.2007
  • Supervised a pool staff of over 25 lifeguards and instructors
  • Handled scheduling for 2 pools including planning and scheduling events
  • Conducted pool staff meetings and trainings
  • Presented reports at Y directors meetings
  • Dealt with the public including handling complaints.
  • Monitored pH, chlorine, alkalinity and water hardness and took steps to maintain pool at optimal levels.
  • Supervised aquatic staff and administered performance evaluations to communicate expectations .
  • Conducted in-service training, meetings and conferences to share ideas and plan aquatic programs.
  • Implemented and maintained safety standards and deployed first aid, CPR and other emergency management services.
  • Collaborated with cross-functional staff to enrich aquatic programs by coordinating schedule with general program operations.
  • Developed and executed successful aquatics programs for diverse age groups, increasing community engagement and participation.
  • Collaborated with local schools and organizations to promote water safety awareness through educational workshops and presentations.
  • Enhanced swimmer skills by designing and delivering customized training sessions tailored to individual needs and goals.
  • Ensured compliance with federal, state, and local regulations through regular reviews of safety protocols, staff certifications, and equipment standards.
  • Managed daily operations of the aquatics center, ensuring efficient scheduling, staffing, and maintenance for optimal facility performance.
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
  • Partnered across departments to run smooth, professional events and activities.
  • Cultivated strong relationships with customers to build loyalty and repeat business.
  • Created and maintained detailed reports of daily, weekly and monthly operations.
  • Inspected equipment and facilities for signs of wear or damage impacting safety.

Education

Bachelor in Anthropology with minors in Biology, Botany, and Chemistry -

University of Idaho

Skills

  • Analytical
  • Analytical Thinking
  • Respectful and Compassionate
  • Time Management
  • Problem-Solving
  • Multitasking and Organization
  • Relationship Building
  • Flexible Schedule
  • Verbal and written communication skills
  • Records Management
  • Records Maintenance
  • Fast Learner
  • Clear Communication
  • Decision-Making
  • Critical Thinking
  • Team Collaboration
  • Documentation and Recordkeeping
  • Organizational skills in keeping files and records
  • MS Office suite, Google suite and internet skills
  • Basic bookkeeping skills

Certification

  • CPR/AED Certification
  • Oregon Driver's License
  • First Aid Certification
  • ServSafe Food Handler's Certification

Timeline

Caregiver

Callahan Court
11.2022 - 12.2023

Medical Technician/Caregiver

Curry Manor
07.2022 - 11.2022

Front Desk Night Auditor

Best Western Plus Hartford Lodge
05.2021 - 11.2021

Property Management Assistant

Lookingglass Apartments
02.2020 - 03.2021

Cleaning Specialist/Supervisor

University of Idaho Housing and Residence Life
12.2017 - 10.2018

Program Director

The Common Ministry at WSU
01.2017 - 12.2017

Medical Receptionist

American Family Foot (Dr. Knochel)
10.2009 - 03.2010

Administrative Assistant/ Swim Lesson Coordinator

Yavapai College
05.2007 - 04.2008

Aquatics Director

YMCA
06.2006 - 05.2007

Bachelor in Anthropology with minors in Biology, Botany, and Chemistry -

University of Idaho

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