Kelly Williams
Summary
Marketing professional with strong track record in developing and executing successful marketing strategies. Skilled in digital marketing, market research, and brand management. Known for collaborative approach, adaptability, and delivering impactful results. Reliable team player with keen problem-solving abilities and excellent communication skills.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
23
23
years of professional experience
Work History
Marketing Advisor
Constant Contact
05.2018 - Current
- Providing excellent customer service to customers calling regarding their Constant Contact account including marketing consulting, billing, technical services, and retention
- Creating full marketing strategies and marketing plans for 80 to 100 clients, or more, in real estate, non-profit organizations, event organizations, educational facilities, schools, universities, Authors, healthcare organizations, government organizations, construction organizations, retail, sports and recreation organizations, travel businesses, restaurants, professional services organizations, and manufacturing organizations
- Training new employees
- Trained customers/clients on email marketing, social media marketing, and SMS text marketing through their Constant Contact account
- Upkeep of constant training on new programs, social media marketing, email marketing, and SMS text marketing
- Computer data entry, Microsoft, PowerPoint Webinar Presentations to customers/clients, Adobe Acrobat, emails, social media platforms, and related computer software
- Provided consistent teaching and positive feedback to customers/clients and Constant Contact representatives in marketing including 30 – 60-minute marketing consultation calls, and 60-minute webinar presentations on Constant Contact services in their account, technical support, and answered billing-related questions
- Provided positive feedback to Webinar presenters who were training to present Constant Contact Webinars
- Since May 7, 2023 – working with Constant Contact, I have worked in Billing/Retention, Customer Support, Customer Success, Presenter for Webinar training, and Marketing Advisor
Quality Analyst
Rise Broadband
05.2016 - 05.2018
- Providing excellent customer service to customers calling regarding their Internet Service to include billing, technical services, and retention, through Rise Broadband account issues and account verifications
- Training new employees
- Computer data entry, Microsoft, and related computer software
- Provided consistent and positive feedback to agents in sales, customer care/billing, retentions, technical support, and Quality Analyst providing employees with quality scores, to remain in compliance with company policies
- As a Quality Analyst: Managed healthcare claims and bills, authorizations and referrals, for payment or denial within contract agreement and/or regulatory requirements
- Entered data and billing information into computerized internal and external systems
- Investigating wrong claims and billing information
Customer Service Representative and Quality Analyst
Center Partners
10.2013 - 02.2016
- Providing excellent customer service to customers calling regarding their LifeLock identity theft account issues and account verifications
- Training new employees including LifeLock partner employees
- Provided consistent and positive feedback to agents in sales, customer care, billing, retention, and technical support, as a Quality Analyst
- Provided employees with quality scores, to remain in compliance with company policies
- Computer data entry, Microsoft, and related computer software
- As a Quality Analyst: Managed healthcare claims and bills, authorizations and referrals, for payment or denial within contract agreement and/or regulatory requirements
- Entered data and billing information into computerized internal and external systems
- Investigating wrong claims and billing information
Quality Analyst for Capital One
Center Partners
03.2013 - 08.2013
- Providing excellent customer service to customers calling in to apply for a Capital One credit card, in a JD Power-certified call center
- Training of Partner employees on live calls
- Providing quality feedback to our Application Phone Channel agents
- Scoring agents according to calibrations from Capital One so the agents receive their incentives and remain compliant with company regulations and policies
- As a Quality Analyst: Managed healthcare claims and bills, authorizations and referrals, for payment or denial within contract agreement and/or regulatory requirements
- Entered data and billing information into computerized internal and external systems
- Investigating wrong claims and billing information
Personal Application Specialist for Capital One
Center Partners
06.2012 - 03.2013
- Providing excellent customer service to customers calling in to apply for a Capital One Credit Card, in a JD Power certified call center
- Role play squad – to train new agents, agents in need from other teams as well as the team I am on, and clients of Capital One
- Striving for client & customer advocacy
- Training of Partner employees on live calls
- Training and providing quality feedback to our Application Phone Channel agents
Evening Floor Supervisor
ZLB Plasma Donation Center
01.2003 - 04.2005
- Evening floor supervisor for plasma donation center
- Emergency care of donors in the event of a reaction
- Production of plasma product
- Operation of Diaphoresis machines
- Venipuncture of 40 – 60 donors in 8 -10 hour shifts
- Assisting with medical evaluations of donors for donation procedures
- Training of new employees
- Supervision of employees
Emergency Medical Technician
EMSA
10.2002 - 01.2003
- Executed advanced emergency medical care and lifesaving protocols for patients in need while dispatching, supervising, and directing fire, police, helicopter pilots and crew, along with other medical personnel to emergency locations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Enhanced equipment readiness by rigorously inspecting, maintaining, and restocking ambulance supplies and tools as needed.
- Ensured ongoing compliance with local, state, and federal regulations governing EMS through adherence to policies, procedures, and guidelines.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Evaluated patient histories to assess and prioritize levels of care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Increased team efficiency by collaborating with paramedics, firefighters, and other emergency personnel to provide seamless emergency care to patients.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Reduced response times by effectively coordinating with dispatchers and following established protocols.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Streamlined patient assessment process by quickly determining chief complaints and prioritizing treatment interventions based on severity.
- Increased public trust in EMS services by maintaining a professional demeanor during interactions with patients, families, bystanders, and other healthcare professionals at all times.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Demonstrated leadership abilities while serving as lead EMT during designated shifts or special events requiring additional responsibilities beyond primary duties.
- Advanced patient comfort during transport by employing proper handling techniques and providing emotional support as needed.
- Contributed to a positive work environment by providing mentorship and support to new EMTs entering the field.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Strengthened teamwork among EMS colleagues by actively engaging in constructive discussions for continuous improvement opportunities within the organization.
- Supported patient recovery process through effective communication with healthcare professionals at receiving facilities regarding treatment plans and further care requirements.
- Adapted to challenging and diverse environments, from urban settings to remote areas, ensuring high-quality care regardless of location.
- Fostered strong relationships with local community organizations to support health and safety initiatives, increasing public trust and engagement.
- Reduced on-scene time by implementing efficient triage and treatment strategies, enabling quicker transport to medical facilities.
- Coordinated with dispatch and other emergency services to optimize response times and resource allocation.
- Improved patient comfort and safety during transport with attentive care and communication, easing patient anxiety.
- Documented detailed patient care reports, providing essential information for hospital staff and aiding in seamless care transitions.
- Streamlined patient handoff procedures with hospital staff, reducing wait times and improving patient flow.
- Conducted regular maintenance checks on emergency vehicles and equipment, ensuring readiness for immediate deployment.
- Improved patient reassurance and cooperation during emergencies by employing excellent interpersonal and communication skills.
- Delivered emotional support to patients and families.
- Collaborated with medical doctors and other healthcare professionals.
- Provided patient families with post-medical care instructions.
- Performed medical tests and collected samples for laboratory analysis.
Education
Associate of Science - Paramedicine
Southern Oklahoma Technology Center
Ardmore, OK05-2000
Skills
- CRM management
- Conversion optimization
- Influencer marketing
- Paid advertising
- Campaign management
- Customer segmentation
- A and B testing
- Marketing automation
- Analyzing data
- Project management
- Product marketing
- Social media management
- Strategy development
Languages
Sign Language
Professional Working
Timeline
Marketing Advisor
Constant Contact
05.2018 - Current
Quality Analyst
Rise Broadband
05.2016 - 05.2018
Customer Service Representative and Quality Analyst
Center Partners
10.2013 - 02.2016
Quality Analyst for Capital One
Center Partners
03.2013 - 08.2013
Personal Application Specialist for Capital One
Center Partners
06.2012 - 03.2013
Evening Floor Supervisor
ZLB Plasma Donation Center
01.2003 - 04.2005
Emergency Medical Technician
EMSA
10.2002 - 01.2003
Associate of Science - Paramedicine
Southern Oklahoma Technology Center
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