Kelly Willman-Hill
16552 Philomene,Allen Park
Summary
CPR Red Cross Certified Instructor
Overview
41
41
years of professional experience
Work History
Home Manager
Life Center Inc
Downriver
03.1988 - 09.2025
- Coordinated daily activities and schedules for residents, ensuring adherence to care plans.
- Implemented safety protocols, enhancing overall resident well-being and compliance with regulations.
- Trained and mentored junior staff on care techniques and operational procedures.
- Developed personalized care strategies based on individual resident needs and preferences.
- Monitored medication administration processes, ensuring accuracy and timely delivery to residents.
- Facilitated communication between families, staff, and external healthcare providers for comprehensive care management.
- Led team meetings to discuss resident progress, challenges, and best practices in caregiving.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Streamlined documentation processes for resident records, improving access to information for staff members.
- Protected clients' monies and property by tracking spending and reconciling accounts.
- Oversaw meal planning and preparation, working closely with dietary staff to accommodate individual needs while promoting healthy eating habits among residents.
- Maintained a safe and comfortable living environment for residents through rigorous property maintenance and inspections.
- Monitored direct care activities for optimal patient protections and infection control standards.
- Arranged for ongoing housekeeping to keep home areas clean, neat and properly sanitized.
- Collaborated effectively with other departments within the organization to ensure smooth operations and a cohesive approach to resident care.
- Spearheaded proactive training strategies to keep staff at forefront of current best practices and safety protocols.
- Evaluated staff performance on an ongoing basis, offering constructive feedback and guidance for improvement when necessary.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Handled difficult situations calmly, addressing conflicts between residents or staff with diplomacy and fairness.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Mentored and coached staff to improve performance and interactions with residents.
- Ensured compliance with state regulations through meticulous record-keeping and timely submission of required documentation.
- Streamlined staff scheduling for increased efficiency, ensuring all shifts were adequately covered.
- Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.
- Enhanced resident satisfaction by implementing personalized care plans and coordinating daily activities.
- Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
- Increased family involvement in care plans by organizing events and providing regular updates on resident progress.
- Adapted quickly to changing circumstances within the home, such as staffing shortages or emergent health concerns, taking prompt action to rectify issues when they arose.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
Hostess
Giovanni's Ristorante
Detroit, MI
06.1984 - 02.2018
- Greeted and seated guests, ensuring positive first impressions.
- Trained new host staff on procedures and customer service standards.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
Liberal Arts
University of Michigan
Skills
Promoting a friendly environment in any position
Timeline
Home Manager
Life Center Inc
03.1988 - 09.2025
Hostess
Giovanni's Ristorante
06.1984 - 02.2018
Liberal Arts
University of Michigan