Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kelly Winder

Ilion,NY

Summary

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

22
22
years of professional experience

Work History

Accommodations Supervisor

Turning Stone Resort Casino
09.2021 - Current
  • Guest reservations
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Supervise staff
  • Track Representative productivity
  • Maintain Booking Records
  • Resolve guest complaints
  • PBX Operator (as needed)
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Independent Recruitment Consultant

All American Staffing Solutions, LLC
02.2004 - Current
  • Recruited doctors and nurses in the field of Nephrology
  • Attained new contracts for nursing fulfillment among clinics nationwide
  • Candidate marketing
  • Contract negotiations between candidates and clinics as well as clinics and All American Staffing Solutions, LLC.
  • Coached recruiters in best practices for interviewing and assessing candidates, ultimately leading to more successful placements within the organization.
  • Optimized the use of recruitment software, automating routine tasks to increase productivity among the recruiting team members.
  • A founding team member of the company’s travel division
  • Provided candidate preparation for all candidates
  • Assisted candidates in maintaining licensure in all 50 states
  • Retained housing & made travel arrangements all over the country for our travel candidates

Transportation Secretary/Dispatcher/Aide

Central Valley, CSD
10.2013 - 06.2020
  • Assist Supervisor with all transportation related duties
  • Foster communication between all the schools in our district and special program schools
  • Student ridership audits
  • Expertly using routing and planning software, VersaTrans, to create student transportation plans
  • Maintaining vendor accounts, billing and receiving for the transportation department
  • Track employee attendance and absenteeism
  • Filing, organizing, answering phone, emailing
  • Dispatching buses for our school district and our contracted bus service
  • Field trip/sports transportation assignments
  • Scheduling
  • Bus monitoring
  • Knowledge of Microsoft Word, Excel and Envision Finance & VersaTrans software
  • Reduced errors in documentation, maintaining thorough records of all transportation activities and expenses.
  • Maintained a high level of organization, managing multiple competing priorities within tight deadlines for successful outcomes.
  • Facilitated interdepartmental communication, working closely with other teams to ensure seamless coordination of transportation services.

Education

H.S. Diploma -

Frankfort-Schuyler CSD
Frankfort, NY
06.1994

Degree Incomplete - Human Services/Business Administration

Herkimer County CC
Herkimer, NY

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Decision-making
  • Staff development
  • Multitasking
  • Reliability
  • Team building
  • Processes and procedures
  • Verbal and written communication
  • Schedule development
  • Policy enforcement
  • Negotiation

Accomplishments

  • Achieved the highest Forbes score in Turning Stone history by completing a reservation shop call from Forbes with accuracy and efficiency.
  • Supervised team of 20 staff members.
  • Achieved a Silver Spirit Award and numerous other accolades through excellence of guest service.

Timeline

Accommodations Supervisor

Turning Stone Resort Casino
09.2021 - Current

Transportation Secretary/Dispatcher/Aide

Central Valley, CSD
10.2013 - 06.2020

Independent Recruitment Consultant

All American Staffing Solutions, LLC
02.2004 - Current

H.S. Diploma -

Frankfort-Schuyler CSD

Degree Incomplete - Human Services/Business Administration

Herkimer County CC

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