Kelly Winegeart
Smyer,Texas
Summary
Dependable office management professional brings 15 years of experience in administrative oversight. Self-starter and skilled team leader with history unifying staff under common goals, modeling organizational efficiency and instilling customer service excellence. Specializes in 15 years office environments. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Adaptable Office Manager with distinguished skills in budgeting, data entry and communications. Offers expert abilities in streamlining offices for improved functionality and productivity. Quick to support visitors and staff with diverse needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Manager
Spartacan Security Group
Lubbock, TX
08.2019 - Current
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Processed payroll accurately ensuring all employees were paid on time.
- Reviewed files and records to obtain information and respond to requests.
- Recruited and trained new employees to meet job requirements.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Reviewed completed work to verify consistency, quality and conformance.
Bail Bond Agent
Ace Bail Bonds-
Lubbock, TX
08.2015 - 09.2019
- Provided guidance and advice to family members of incarcerated individuals regarding legal processes.
- Demonstrated understanding of and adherence to federal and state regulations for financial aid.
- Collaborated with law enforcement personnel in order to facilitate the release of incarcerated individuals on bond.
- Secured bonds for defendants by processing payments.
- Ensured that all forms were filled out correctly prior to submitting them for processing.
- Managed accounts receivable and payable activities including tracking payments received or due.
- Organized paperwork related to bonds and ensured accuracy of all documents.
- Received and posted payments to loan accounts.
- Maintained updated records of all transactions including fees paid by clients for services provided.
- Coordinated transportation arrangements for defendants released on bond when necessary.
- Calculated and collected payments from clients according to payment plan agreements.
- Conducted investigations into cases involving suspects who have violated terms of their bond agreement.
- Adhered to state laws governing the practice of bail bonding agents while providing services.
- Monitored the activities of defendants released on bond to ensure compliance with court orders.
- Tracked, detained, and brought suspects to authorities for failures to appear in court.
- Confirmed defendant appearance in court and tracked movements.
- Represented company at hearings relating to cases involving defendants released on bond.
- Paid bonds and submitted documents to court allowing defendants to be released from jail.
- Communicated regularly with clients via phone calls or emails regarding their case status updates.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Associate of Applied Science - Business Administration
Virginia College - Birmingham
Lubbock, TX03-2018
Skills
- Inventory Control
- Expense Reporting
- Billing
- Team Supervision
- Contract Administration
- Customer Service
- Compliance Monitoring
- Bookkeeping
- Employee Supervision
- Staff Hiring
- Data Entry
- Administrative Support
- Operations Management
- Staff Management
- Office Management
- Human Resources
- Payroll and Budgeting
- Office Administration
- Financial Reporting
- Administrative Oversight
- Report Writing
Certification
I have an associates degree in Business Administration. I have my Notary. I'm also licensed for Level 3 security.
References
References available upon request.
Timeline
Office Manager
Spartacan Security Group
08.2019 - Current
Bail Bond Agent
Ace Bail Bonds-
08.2015 - 09.2019
Associate of Applied Science - Business Administration
Virginia College - Birmingham
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