Kelly R. Wishon
Lynnwood,WA
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure, multitasking and adapting to new situations and challenges to best enhance the organizational brands. Deliver customer service in alignment to Government VHA/DHA contractual requirements relative to demand, delivery, installation, and performance in coordination with sales, quoting and order administration.
Highly skilled government contracting professional with comprehensive experience in navigating complex regulatory environments and ensuring compliance. Proven ability to drive impactful results through strategic planning, effective resource management, and strong negotiation skills. Known for fostering team collaboration and adaptability to meet evolving project needs, consistently delivering high-quality outcomes. Proficient in procurement processes, contract management, and stakeholder communication.
Overview
19
19
years of professional experience
Work History
Federal Government Contracts
Philips North America
05.2014 - Current
- End to End VHA Consolidation Bid and DHA RFOs process: Bid receipt to Cash.
- Compile DLA trainee information for WAWF Receiving reports and Invoicing;
- Actively manage departmental Government communication tool via Outlook, escalate and assign customer needs;
- Consolidate and administer the processing of Government orders and related modifications, product inquiries and discrepancy letters, partial payments, and acceptance letters in accordance with the Federal Acquisition Regulations (FAR);
- Monitor Federal Electronic ordering HPM (ECAT) for backorders and shipment obstacles;
- Team with Marketing on new product additions to Federal Government High Tech Medical Equipment (HTME), Federal Supply schedule (FSS);
- Coordinate with all key stake holders in the Quote to Cash and End to End process analysis and improvement;
- SAP research to solve customer inquiries;
- Create and maintain database of Government Orders and Modifications for Contract Management, Analysis and Executive Reporting tools in support of Daily Management (DM);
- Use strong technical management, program management, and cross-group collaboration skills to lead diverse functional teams;
- Improve project efficiency by streamlining communication between team members and stakeholders;
- Reduce operational costs through effective resource allocation and budget management;
- Review project in-depth to schedule deliveries and estimate costs;
Quality and Regulatory Specialist
Philips North America
06.2012 - 05.2014
- Investigate and resolve reportable complaints on Commerical and Government Imaging equipment through review of product analysis findings or service analysis notes;
- Perform internal follow up when additional technical information is required to support the investigation process;
- Worked with internal teams to determine if Corrective and Protective Action (CAPAs) or other Federal regulatory reporting is necessary;
Senior Accounts Receivable Specialist
Philips North America
04.2008 - 05.2012
- Reviewed accounts on weekly basis to assess aging and pursue collection of funds;
- Exceeded monthly collection numbers and would collect stretch by 5%;
- Reduced over 90 days by half;
- Contacted customers with past due accounts to formulate payment plans and propose options;
- Negotiated high level Commercial, Individual Delivery Network (IDN), and Government customer disputes to make right for the customer and company relationship;
- Maximize revenue recognition of orders to meet company’s annual goals;
- Performed targeted collections on past due accounts aged over 60 days;
- Managed monthly reconciliation schedules for assigned accounts;
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate;
Service Order Solutions
Philips North America
04.2006 - 05.2008
- Led cross-functional efforts to improve back-office processes for booking and invoicing to improve accuracy for Commercial and Government customers;
- Created the Federal Government Invoicing position for Time and Material VHA/DHA customers and MEDCOM contract;
- Carried out daily duties accurately and efficiently;
- Demonstrated respect, friendliness, and willingness to help internal and external customers wherever needed;
- Maintained positive energy and enthusiasm in fast-paced environment;
- Participated in interdepartmental Black Belt (MEDIC) project to determine cause of high error rate in service invoicing and Tax allocation;
- Proved successful working within tight deadlines and fast-paced atmosphere;
- Used critical thinking to break down problems, evaluate solutions and make decisions;
- Participated in continuous improvement engaging in problem-solving and generating suggestions, ;
- Participated in Globel SAP intragration;
- Mentored and Trained new hires;
Education
Bachelor of Science - Military and British History
Seattle University
Seattle, WAAssociate of Applied Science - European History
Shoreline Community College
Seattle, WANo Degree - Accounting
North Seattle Community College
Seattle, WASkills
- SAP Finance and Operations
- Salesforce CRM-CPQ
- PIEE/WAWF for Federal Government
- SAMgov/ DIBBS
- MS Office/Outlook
- LEAN and Daily Management
- Deltek GovWin IQ
- Problem-solving abilities
- Legal compliance
- Training and mentoring
- Reporting and analysis
- Process documentations
Timeline
Federal Government Contracts
Philips North America
05.2014 - Current
Quality and Regulatory Specialist
Philips North America
06.2012 - 05.2014
Senior Accounts Receivable Specialist
Philips North America
04.2008 - 05.2012
Service Order Solutions
Philips North America
04.2006 - 05.2008
Associate of Applied Science - European History
Shoreline Community College
Bachelor of Science - Military and British History
Seattle University
No Degree - Accounting
North Seattle Community College
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