KELLY WITSEN
Rehoboth Beach,DE
Summary
Diligent Store Manager with strong background in specialty and big-box retail management. Successfully coordinated store operations and enhanced customer satisfaction. Demonstrated leadership in staff training, best in class customer service and inventory management.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
HomeSense
05.2024 - Current
- Lead new store opening for $14+million store
- Chosen to be a traveling store trainer for new store openings.
- Hired, recruited, and trained 90+ associates for second HomeSense in the state of Delaware.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Store Manager
Express
06.2021 - 04.2024
- Managed daily operations for $3+million store.
- Assisted District manager in training new managers and over seeing multiple stores while managers were out on leave.
- Successfully mentored and developed assistant store manager next level promotion to store manager.
- #1 store in the company for Boys and Girls club donations.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Store Manager
Alex and Ani
10.2018 - 06.2021
- Successfully lead one of five outlet stores in the company.
- Sourced, recruited and hired 20+ associates to deliver best in class customer service.
- Promoted 1 sales associate to sales lead, then assistant manager.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
Store Manager
New York and Company
10.2014 - 10.2018
- District store trainer.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
Timeline
Assistant Store Manager
HomeSense
05.2024 - Current
Store Manager
Express
06.2021 - 04.2024
Store Manager
Alex and Ani
10.2018 - 06.2021
Store Manager
New York and Company
10.2014 - 10.2018
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