Kelly Witte
Independence
Summary
Dynamic business owner with a proven track record at East End Bar & Grill, excelling in customer relations and strategic decision-making. Enhanced profitability through effective budget control and vendor management, while fostering a high-performing team through targeted employee training and development. Committed to delivering exceptional service and building lasting client relationships.
Overview
11
11
years of professional experience
Work History
Business Owner
East End Bar & Grill
07.2015 - Current
- Developed business plans to identify market opportunities and growth strategies.
- Managed daily operations to ensure efficiency and customer satisfaction.
- Established vendor relationships to secure quality products at competitive prices.
- Implemented marketing strategies to enhance brand visibility and attract customers.
- Monitored financial performance to maintain budget adherence and profitability.
- Analyzed customer feedback to improve service offerings and operational practices.
- Coordinated staff training sessions to enhance team skills and productivity.
- Utilized point-of-sale systems for transaction accuracy and inventory management.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Trained and motivated employees to perform daily business functions.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
- Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
- Cultivated strong online presence, managing social media platforms to engage with customers and build community.
- Enhanced financial health by implementing rigorous budget controls and financial planning strategies.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Associate of Applied Business - Business Management
Western Technical College
La Crosse, WI2013
Skills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Relationship building
- Work Planning and Prioritization
- Employee training
- Performance improvement
- Business development
- Purchasing and planning
- Strategic Decision-making
- Issue resolution
- Budget control
- Operations management
- Social media marketing
- Bookkeeping
- Quality assurance
- Staff hiring
- Cost control and budgeting
- Financial management
- Accounting management
- Business marketing
- Staff management
- Vendor relationship management
- Incident response
- Organizational development
- Staffing oversight
- Employee development
- Verbal and written communication
- Sales oversight
- Decision-making
- Customer service management
- Business management
- Scheduling
- Performance improvements
- Employee scheduling
- Records organization and management
- Cost control
- Hiring and onboarding
Timeline
Business Owner
East End Bar & Grill
07.2015 - Current
Associate of Applied Business - Business Management
Western Technical College