Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Wolf

Katy,Texas

Summary

With over 26 years of experience in administrative and leadership positions, I bring a wealth of knowledge and expertise as a seasoned Office Manager and Supervisor. Known for dependability, attention to detail, and a personable nature, I consistently excel in managing teams and ensuring smooth operations. Seeking a new opportunity in a challenging yet enjoyable environment to continue making a significant impact.

Overview

22
22
years of professional experience

Work History

Office Manager

Horizon Fulfillment, LLC (Marketing.com)
10.2019 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Sourced vendors, built relationships, and negotiated contracts for better prices.
  • Reviewed and approved purchase orders and invoices for accuracy and completeness.
  • Managed invoices, accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Handled payroll processing for employees.
  • Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
  • Onboarded new employees
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Assisted with administrative support during critical projects or initiatives under tight deadlines.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Collaborated with multiple departments to ensure smooth daily operations across the organization.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Office Manager

Budget Blinds
03.2013 - 10.2019
  • Working in fast paced office and with strong multitasking skills
  • Communicating with customers and sales team through phone, email and online texting
  • Scheduling appointments with customers for sales consultations
  • Describe products and services to customers while providing excellent customer service
  • Liaised between customers and sales team
  • Producing quotes for the sales team
  • Data entry of orders and payments into QuickBooks
  • Processing financing applications
  • Processing orders through QuickBooks and online merchant account
  • Reviewing orders from vendors for accuracy and make corrections when needed
  • Communicated with vendors regarding status of orders
  • In charge of receiving, inspecting and checking in daily shipments
  • Scheduling all insulation of products and repairs

Manager

Scan Specialists
10.2005 - 11.2011
  • Supervise the work of office, administrative, and customer service employees to ensure the quality standards, deadlines, and proper procedures
  • Prepare activity reports to inform management of the status and plans of programs, services, and quality initiatives
  • Establish work schedules and assignments for staff, according to workload, space and equipment availability
  • Recruit, interview, and select employees
  • Train and instruct employees in job duties and company policies or arrange for training to be provided
  • Evaluate employee's job performance and conformance to regulations and recommend appropriate personnel action
  • Provide employees with guidance in handling difficult or complex problems and in resolving complaints or disputes
  • Employee of the year in 2009
  • Manager of the year in 2010

Department Supervisor

Coupon Connection of America
06.2003 - 01.2005
  • Supervise the work of office, administrative, and customer service employees to ensure the quality standards, deadlines, and proper procedures
  • Consult with managers and other personnel to resolve problems in areas such as equipment performance, output quality, and work schedules
  • Coordinate or perform activities associated with shipping
  • Make recommendations to management concerning such issues as staffing decisions and procedural changes
  • Making recommendations to owner concerning such issues as staffing decisions and procedural changes

Education

Business

Texas Tech University
Lubbock, Texas

Skills

  • Office management
  • Microsoft Office (Word, Outlook, Excel)
  • QuickBooks
  • Purchasing
  • Vendor Engagement
  • Office & Staff Management
  • Scheduling and calendar management
  • Payroll processing
  • Bookkeeping
  • Staff hiring
  • Organizational skills
  • Event coordination

Timeline

Office Manager

Horizon Fulfillment, LLC (Marketing.com)
10.2019 - Current

Office Manager

Budget Blinds
03.2013 - 10.2019

Manager

Scan Specialists
10.2005 - 11.2011

Department Supervisor

Coupon Connection of America
06.2003 - 01.2005

Business

Texas Tech University

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Kelly Wolf