Kelly Wolper
St Louis,MO
Summary
Enthusiastic Business Analyst eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of the amount of multi-tasking and training in all areas of Eligibility Services that the Call Center requires. Motivated to learn, grow and excel in Health Care Revenue.
Overview
20
20
years of professional experience
Work History
Business Analyst
Mercy
St. Louis, MO
11.2021 - Current
- Improved the application process to assist in the completion of backlogged Medicaid Expansion applications.
- Work with other teams to create better experiences for Mercy patients and employees,
- Train and mentor new employees on Medicaids, financial assistance and EPIC.
- Identify weaknesses in our department so that we may fix them before they become an issue.
- Prioritize project that need to be completed.
- Resolve any and all patient issues to the best of my ability while working with other departments as needed.
- Completed reports on a daily, weekly and monthly basis.
- Maintained and encouraged relationships among our entire team.
- Trained and continue to mentor the Community Health Workers in our community on Missouri Medicaid programs..
Patient Benefits Advisor I - III
Mercy
St. Louis, MO
12.2018 - 11.2021
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Always set and met goals that were expected.
- Lead the team by example and always willing to help wherever needed.
Office Manager/Co Owner
Realistic Imaging
St. Charles, MO
04.2005 - 11.2016
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
Administrative Assistant
US Bank
St Louis, MO
07.2000 - 04.2005
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Coached new employees on administrative procedures, company policies and performance standards.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Managed Access databases converting complex data into easy-to-interpret data.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Created and maintained the yearly budget for 22 branches and the executive office.
- Handled HR issues with the HR department for the branches.
- Created weekly 1:1 meeting for all managers and assistant managers with the executive office.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Greeted numerous visitors, including VIPs, and vendors and interviewed candidates.
- Compiled annual recommendations for end of year budgets down to each employee in every branch.
Education
High School Diploma -
Parkway North High School
Creve Coeur, MO06.1996
Skills
- Compiling Data
- Recommendations for Action
- Customer Communication
- Reading Comprehension
- Time Management
- Critical Thinking
- Judgment and Decision-Making
- Active Listening
- Adaptability and Flexibility
- Integrity and Dependability
- Investigative Approach
- Troubleshooting
- Instructing
- Coordination
Timeline
Business Analyst
Mercy
11.2021 - Current
Patient Benefits Advisor I - III
Mercy
12.2018 - 11.2021
Office Manager/Co Owner
Realistic Imaging
04.2005 - 11.2016
Administrative Assistant
US Bank
07.2000 - 04.2005
High School Diploma -
Parkway North High School
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