Kelly Woodland

• Respond to customer requests for products, services, and company information.
• Enhance customer satisfaction by promptly addressing concerns and providing accurate information.
• Address customer inquiries to ensure satisfaction and foster positive service experience.
• Negotiate solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
• Coordinate with logistics department to expedite shipping for urgent customer orders.
• Investigate and resolved customer inquiries and complaints quickly.
• Deliver prompt service to prioritize customer needs
• Process Purchase Orders accordingly and provide customer with acknowledgements and delivery dates.
• Back up other Customer Service team members while they are in and out of the office.

acked up other customer service representatives.

• Assist with mentoring new employees during and after training.
• Comply with corporate and regulatory policies regarding information, confidentiality and privacy.
• Analyze and collect customer information to prepare product or service reports for internal company contacts.
• Give accurate and appropriate information to answer questions, troubleshoot issues and resolve customer complaints.
• Assist with customer escalation issues due to internal fails relating to Customer Service team members.
• Delegate new accounts to Customer Service team members according to workload.
• Pull daily OTIF reports to review with Customer Service department.
• Work with Customer Service to review monthly aged inventory reports with customers.
• Assist in closing any communication gaps between Customer Service and Production departments.
• Utilize company reports and forms to provide customers with important details pertaining to their account.

• Responded to telephone inquiries and complaints following standard operating procedures.
• Updated and maintained database with accurate customer information and timely data entry.
• Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.
• Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
• Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
• Built sustainable relationships and trust with customers using open and interactive communication.
• Recorded details of inquiries or complaints to maintain up to date records of customer interactions and transactions.
• Made appropriate account corrections to resolve customer problems.
• Conferred with customers by telephone or in-person to provide product or service information.
• Remained open to feedback from supervisor and peers to build and improve skills set.
• Referred unresolved customer grievances to designated departments for further investigation.