Summary
Overview
Work History
Skills
Timeline
Generic

Kelly Woolridge

Colorado Springs,CO

Summary

Proven leader with a track record of enhancing team performance and customer satisfaction at EG-America. Expert in upselling strategies and exceptional communication, I've driven significant revenue growth and streamlined operations. Skilled in complaint handling, I excel in creating positive customer experiences and fostering brand loyalty.

Overview

30
30
years of professional experience

Work History

Guest Service Leader

EG-America
12.2013 - Current
  • Supervised and trained staff on cash handling, check processing and POS transaction policies.
  • Led team members in specific areas by delegating tasks, answering questions and resolving conflicts.
  • Coached team members on service techniques to boost revenue and exceed customer expectations.
  • Monitored daily business operations to drive peak team performance.
  • Observed employee performance for compliance with policies and standard operating procedures.
  • Helping customers when they can't find what they want.
  • Keeping store clean and instock.

Records Clerk

Colorado Springs Health Partner
01.2005 - 09.2013
  • Updated records with new information.
  • Assisted with typing, data entry, and answering incoming calls as required.
  • Followed confidentially regulations to maintain privacy.
  • Sorted all paperwork and documents alphabetically and according to dates and significance.
  • Maintained accuracy of records by verifying accuracy of data in records.
  • Provided excellent customer care by responding to inquiries and requests for information.
  • Followed established policies and procedures to maintain compliance with regulations.
  • Assisted with record management system implementation and maintenance to streamline operations.
  • Utilized document imaging software to index, store and retrieve records.
  • Created and maintained electronic filing system for quick and easy retrieval of records.

Assistant Manager/ Manager

7-11 Corporate
08.1994 - 12.2003
  • Generated repeat business through exceptional customer service.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Skills

  • Upselling strategies
  • Brand representation
  • Exceptional communication
  • Complaint Handling

Timeline

Guest Service Leader

EG-America
12.2013 - Current

Records Clerk

Colorado Springs Health Partner
01.2005 - 09.2013

Assistant Manager/ Manager

7-11 Corporate
08.1994 - 12.2003

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Kelly Woolridge