Kelly Wortel
CUMMING,GA
Summary
Results-driven professional seeking position as Customer Service Representative. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures.
Overview
30
30
years of professional experience
Work History
Owner/Designer
Party Pop Invitations
Cumming , GA
07.2004 - Current
- Create and run online invitation stores on Etsy and Amazon.
- Design custom invitations and party decor designs for customer specific events.
- Maintain high traffic store while delivering exceptional customer service via text messaging, emailing and phone correspondence.
- Create editable templates to allow for customers to easily update designs on their own.
- Complete all purchasing and shipping for store.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Created and monitored promotional approaches to increase sales and profit levels.
Executive Marketing Assistant
EXHAUSTO, Inc
Roswell , GA
07.2000 - 07.2004
- Design advertisements for industry publications
- Create and update all product literature including brochures, manuals and specification sheets
- Design promotional mailers for company mailings and distributor use
- Create and maintain database and spreadsheet files, including catalogs and customer/prospect files
- Direct preparation of minutes and notices for internal and corporate meetings
- Responsible for organizing National Sales Meetings and training seminars for Sales Reps and company personnel
- Coordinate trade show arrangements and promotions.
- Managed workflow between staff, coordinating documents, planning and creative material distribution.
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
- Proofread marketing collateral ahead of printing to eliminate errors.
- Supported marketing teams, creating, deploying and optimizing campaigns for clients.
Administrative Manager
RÖHM Products Of America
Lawrenceville , GA
03.1995 - 07.2000
- Responsible for all purchasing conducted between U.S. Office and German parent company as well as with outside vendors
- Design advertisements and flyers for promotions in monthly industry publications
- Development & maintenance of company website
- Compile monthly spreadsheets for all Sales Representatives
- Prepare overheads and presentation materials for sales meetings and training.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Planned and executed company events such as year-end holiday party, meetings and staff mixers to promote office morale and cohesion.
- Created document management system to reduce paper usage and improve accuracy of tracking.
Front Desk/Member Relations
ONE NINETY ONE CLUB
Atlanta , GA
03.1995 - 12.1995
- Greet and recognize members by name in a prestigious downtown club
- Responsible for designing menus and displays for catering functions & special events
- Take reservations for three dining rooms while coordinating the flow of tickets to the proper dining room
- Plan and sell dinner and theater tickets to members
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Explained details regarding property to acclimate patrons to resort environment.
Room Dining Captain
OCCIDENTAL GRAND HOTEL
Atlanta , GA
09.1993 - 03.1995
- Take room service orders on a busy eleven-line switchboard
- Set dining tables and fill orders for servers to take to rooms
- Serve as shift manager to ensure all orders are filled in a timely and accurate manner
- Take reservations for two dining rooms
- Cash out waiters at the end of each shift
- Train new employees on correct procedures based on the In-Room Dining training manual
- Create new literature to cover new procedures not listed in training manual.
- Followed OSHA, safety, health and sanitation guidelines.
- Maintained clean, safe and hazard-free work environment.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Bachelor of Science - Hospitality Administration
Georgia State University
Atlanta, GA05.1993
Skills
- Microsoft Office
- Adobe Photoshop
- Adobe Illustrator
- Adobe InDesign
- Type 60 wpm
- 10-key capability
- Event Planning
- Customer Care
- Meeting Coordination
- Material Preparation
- Printing Materials
Timeline
Owner/Designer
Party Pop Invitations
07.2004 - Current
Executive Marketing Assistant
EXHAUSTO, Inc
07.2000 - 07.2004
Administrative Manager
RÖHM Products Of America
03.1995 - 07.2000
Front Desk/Member Relations
ONE NINETY ONE CLUB
03.1995 - 12.1995
Room Dining Captain
OCCIDENTAL GRAND HOTEL
09.1993 - 03.1995
Bachelor of Science - Hospitality Administration
Georgia State University
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