Kelly W. Ryan
Wilmington,NC
Summary
Dependable and loyal professional with property management, customer service management and executive administrative experience. Resourceful Management Associate known for high productivity and efficient task completion. Specialized skills in strategic planning, project management, and data analysis complement ability to lead teams with clarity and purpose. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and effective collaboration across all levels of an organization.
Overview
14
14
years of professional experience
Work History
PROPERTY MANAGEMENT ASSOCIATE
Brookfield Properties
Wilmington, NC
04.2017 - Current
- Facilitates the administration of license agreements for approved merchants and manages all documentation related to tenant onboarding processes.
- Analyzes financial data and budgetary reports to prepare clear, concise summaries and actionable insights for the General Manager, supporting informed decision-making and strategic planning.
- Manages collections activities to reduce outstanding accounts receivable and improve cash flow.
- Collects tenant sales data and conducts sales analysis to identify trends, support performance tracking, and inform strategic decision-making.
- Screens and prospects potential applicants for business development opportunities to support strategic growth initiatives.
- Efficiently coordinates all common area activities and oversees the business development program to enhance engagement and growth at the retail center.
- Manages and facilitates the maintenance and regular updates of social media platforms to ensure consistent and engaging online presence.
- Drives increased revenue and foot traffic to the center by developing strategic partnerships, securing sponsorships, and executing community events.
CUSTOMER EXPERIENCE MANAGER
Castle Branch
Wilmington, NC
12.2011 - 11.2016
- Successfully managed a 40-member customer service team, overseeing interviewing, training, performance evaluations, and disciplinary actions to ensure operational excellence.
- Developed management tools to monitor daily workload volume and workforce allocation, provided team access to these tools, and implemented strategies to ensure efficient workflow and timely project execution.
- Responsible for handling escalated customer issues and ensuring timely and effective resolution to maintain customer satisfaction.
- Reviewed employee performance and conducted comprehensive annual performance appraisals to support professional development and organizational goals.
- Monitored employee time and attendance to ensure compliance with company policies and maintain accurate records.
Education
Diploma - Travel and Hospitality
KING'S COLLEGE
Charlotte, NCSkills
- Account Management
- Budget
- Business Development
- Communications
- Computer Skills
- Conflict Resolution
- Customer Service
- Event Planning
- Leasing
- Marketing and Branding
- Office Management
- Payroll
- Property Management
- Staff Development
- Strategic Planning
- Visual Merchanting
References
Available Upon Request
Timeline
PROPERTY MANAGEMENT ASSOCIATE
Brookfield Properties
04.2017 - Current
CUSTOMER EXPERIENCE MANAGER
Castle Branch
12.2011 - 11.2016
Diploma - Travel and Hospitality
KING'S COLLEGE
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