Kelly Wygant
Battle Creek,MI
Summary
Dedicated General Laborer with a strong work ethic and extensive industry experience. Proficient in operating light equipment to efficiently complete tasks. Adaptable to changing environments and excels in fast-paced settings, consistently delivering high-quality work under pressure.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Kitchen Supervisor
Compass group- Canteen food svcs.
Battle Creek, MI
07.2015 - Current
- Oversee the day-to-day operations of employee cafeteria that serves over 200 + employees.
- Oversaw the complete process of food procurement and production which encompassed supervision, menu creation, inventory management, shipping and receiving activities along with ensuring adherence to quality standards.
- Upheld high food quality, sanitation, and safety standards by promptly detecting and resolving any issues identified.
Lead Cook
Creston Community Schools - Iowa
09.2012 - 06.2015
- Managed and oversaw the activities of the main dish cook team
- Prepared and cooked food following recipes, ensuring adherence to quality and presentation standards for 450 students across 4 schools
- Developed customized menus and adapted recipes to accommodate customers' dietary limitations.
- Ensured compliance with health safety regulations during meal preparation and maintained a clean work environment.
Retail Wireless Consultant
US Cellular - Iowa
08.2011 - 08.2013
- Assisted customers with billing and expense management, post-sale customer education on wireless service and equipment, issue resolution, and technical troubleshooting.
- Maintained and processed customer accounts, sales, and bills.
- Managed and processed new leads from various sources such as inbound calls, outbound calls, walk-in traffic, and emails.
- Executed all tasks associated with the opening and closing of retail store in accordance with established protocols.
Client Service Coordinator
APS Healthcare-Jefferson City, MO
04.2008 - 12.2008
- Supported member and provider services activities in connection to the Missouri CCIP
- Provided requested information to members, assisted in PCP selection and changes, conducted member outreach activities
- Participated in the Education Committee, responsible for employee training and support.
- Developed strong relationships with clients through regular contact and follow-up communication.
Correspondence Specialist
Whirlpool Corporation
07.2001 - 07.2007
- Composed replies to customer correspondence regarding merchandise requests, damage claims, billing discrepancies, and service issues.
- Coordinated scheduling, parts shipments, and financial assistance to expedite consumer repairs
- Conducted extensive research and successfully resolved complex consumer inquiries/complaints.
- Explained features and benefits of available contracts, upselling and cross-selling Branded and HOMEWise contracts
- Specializing in the processing and expediting of food loss claims
- Verified and updated consumer information through various systems including LSC, Siebel, One-Call, SAP, APOD, and Service Bench
- Managed the data entry process for a range of contracts such as no charge contracts, builder/dealer contract sales, and branded and HOMEWise contract sales.
Education
Associates degree applied science - Culinary Arts and Sustainable Food
Kalamazoo valley community college
Kalamazoo, MI01.2019
associates degree applied science - Emergency Medical Services
Kalamazoo valley community COLLEGE
KALAMAZOO, MI08.2001
Skills
- Management
- Sales
- Leadership
- Food safety understanding
- Inventory Control
- Cost Control
Skillsabilities
Currently supervise daily operations of employee cafeteria serving 200+ employees a day., Over 10+ years in sales and customer service background. Increased sales revenue by average of 40% over 9-month period., Assistant Coordinator Calhoun Area Emergency Response Team – November 2016
Certification
- ServSafe Food Protection Manager
References
References available upon request.
Timeline
Kitchen Supervisor
Compass group- Canteen food svcs.
07.2015 - Current
Lead Cook
Creston Community Schools - Iowa
09.2012 - 06.2015
Retail Wireless Consultant
US Cellular - Iowa
08.2011 - 08.2013
Client Service Coordinator
APS Healthcare-Jefferson City, MO
04.2008 - 12.2008
Correspondence Specialist
Whirlpool Corporation
07.2001 - 07.2007
Associates degree applied science - Culinary Arts and Sustainable Food
Kalamazoo valley community college
associates degree applied science - Emergency Medical Services
Kalamazoo valley community COLLEGE
- ServSafe Food Protection Manager
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