Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
Generic

Kelly Yeager

Richland,WA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proactive and hardworking individual focused on continuous operational improvement.

Overview

9
9
years of professional experience

Work History

Service Operations Specialist

Yelloh!
01.2021 - 12.2023
  • Reduced customer complaints by enhancing communication channels and providing timely resolutions.
  • Analyzed performance metrics to identify areas for improvement, leading to increased customer satisfaction rates.
  • Motivated and trained employees to maximize team productivity; while emphasizing on safety.
  • Assistance and occasional leading in Inventory management of freezers and trucks.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Supervise, correct behaviors and advance skills of RSRs.

Route Sales Representative

Yelloh!
09.2019 - 01.2021
  • Improved customer satisfaction by promptly addressing concerns and providing solutions to issues.
  • Maximized sales through effective territory management and strategic route planning.
  • Established strong relationships with clients, resulting in increased repeat business and referrals.
  • Expanded client base by consistently seeking out new opportunities for sales growth.
  • Collaborated with team members to develop innovative sales strategies, boosting overall revenue.
  • Provided excellent customer service, leading to high levels of customer retention and loyalty.

Cashier

WinCo Foods
05.2019 - 09.2019
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
  • Interdepartmental communication and collaboration to ensure clean and organized work spaces.

Sandwich Artist

SUBWAY®Restaurants
10.2016 - 05.2017
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
  • Expedited order processing for increased efficiency in high-volume periods.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.

Lead Server

VenuWorks
04.2017 - 05.2019
  • Enhanced customer experience by providing attentive and personalized service during their dining visit.
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
  • Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
  • Coordinated large group reservations, working closely with event planners to ensure seamless execution of special occasions.
  • Oversaw inventory management for front-of-house supplies, minimizing waste while ensuring adequate stock levels.
  • Led small teams of 5 to 15 with no supervision to event completion.

Banquet Server

VenuWorks
09.2014 - 04.2017
  • Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
  • Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
  • Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.

Cast Member

Chuck E Cheese
01.2015 - 11.2015
  • Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
  • Assisted in creating memorable experiences for guests through interactive entertainment and engaging activities.
  • Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
  • Contributed to the success of special events by executing assigned tasks efficiently and professionally.
  • Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
  • Supported team members during peak times by taking on additional roles when needed, fostering a cooperative work environment.

Education

High School Diploma -

Kennewick High School
Kennewick, WA
06.2014

Skills

  • Cross-functional Collaboration
  • Decision Making
  • Team Leadership
  • Workflow Management
  • Quality Assurance
  • Logistics Management
  • Problem Solving
  • Inventory Management
  • Operations Management

Websites

References

References available upon request.

Timeline

Service Operations Specialist

Yelloh!
01.2021 - 12.2023

Route Sales Representative

Yelloh!
09.2019 - 01.2021

Cashier

WinCo Foods
05.2019 - 09.2019

Lead Server

VenuWorks
04.2017 - 05.2019

Sandwich Artist

SUBWAY®Restaurants
10.2016 - 05.2017

Cast Member

Chuck E Cheese
01.2015 - 11.2015

Banquet Server

VenuWorks
09.2014 - 04.2017

High School Diploma -

Kennewick High School

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