Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Kelly York Kourajian

LOCUST GROVE,GA

Summary

High-energy Store Manager bringing extensive experience in retail stores. Set and enforced consistent standards to maintain associate satisfaction and meet performance targets. Excellent relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Lead the management team in operating a quality store.

Overview

29
29
years of professional experience

Work History

Store Manager

Publix Super Markets
05.2016 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and associates.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Become aware and address associate issues in a timely manner.
  • Mentoring associates to become better with their role and grow Publix with contender program.

Assistant Store Manager

Publix Super Markets
11.2006 - 05.2016
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Work with the store manager and department managers to improve operations.
  • Creating a safe place to work and shop with safety measures put in place.
  • Maintaining relationships in the community and being involved with school board and other areas of partnerships created in the area Publix operates.

Customer Service Manager

Publix Super Markets
09.2003 - 11.2006
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service associates, fostering a positive work environment focused on teamwork and collaboration.
  • Training and developing efforts made to have an effective team and cross trained to assist in other departments.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Assistant Common Area Manager

Publix Super Markets
11.2001 - 09.2003
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted training sessions to educate associates on best practices and procedures to increase productivity.
  • Conducted training sessions to educate associates on best practices and procedures to increase profitability.

Hourly Associate in Various Departments

Publix Super Markets
01.1995 - 11.2001
  • Started as a front service clerk responsible for ensuring customers are escorted to their car and ensure they had a pleasant shopping experience.
  • Cashier position ensuring proper tender was received and customers found everything they were looking for.
  • Produce clerk ensuring proper rotation and quality product is provided to customers.
  • Customer Service associate handling all money through the registers and proper accounting being done nightly. Ensuring deposits and operating funds are correct.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.

Education

High School Diploma -

Wellington High School
Wellington, FL

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Training and mentoring
  • Friendly and Positive
  • Team Leadership
  • Team Building and Leadership
  • Team motivation
  • Recruiting and Hiring
  • Decision-Making

Additional Information

I was a United Way on Loan Associate in 2006. I completed a two week course in public speaking and for three months I worked for united way to help with their campaign. I organized team rallies with all of Metro Atlanta Publix retail stores, warehouse distribution and bakery plant. I had an additional 25 accounts with various companies that I campaigned for. I connected with affiliated non profit organizations and set times for meetings around the needs of the company. Times and days varied and all efforts made lead to a successful campaign meeting all goals that were set.

In addition through training and developing Publix has provided ongoing courses to help with skills needed to lead an effective team. Course trainings throughout my career has prepared me to handle situations at the store and provide a great place to work. I have knowledge of each role in the store and utilize the tools given to run a successful store.

Timeline

Store Manager

Publix Super Markets
05.2016 - Current

Assistant Store Manager

Publix Super Markets
11.2006 - 05.2016

Customer Service Manager

Publix Super Markets
09.2003 - 11.2006

Assistant Common Area Manager

Publix Super Markets
11.2001 - 09.2003

Hourly Associate in Various Departments

Publix Super Markets
01.1995 - 11.2001

High School Diploma -

Wellington High School
Kelly York Kourajian