Kelly Ziko

• Developed strong client relationships through consistent communication and attentive service.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Followed all company policies and procedures to deliver quality work.
• Listened and responded to customer requests and forwarded necessary information to superiors.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

• Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
• Assisted in reducing product damage through careful handling of items during the picking process.
• Kept accurate records of picked items to assist in inventory control and tracking.
• Displayed excellent attention to detail, ensuring all orders were picked and prepared accurately according to customer specifications.

• Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
• Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
• Assisted with event setup and teardown, ensuring clean venue spaces for all attendees.

• Achieved consistent sealing quality by following standard operating procedures and guidelines.
• Collaborated with team members to streamline the sealing process, reducing overall production time.
• Enhanced workplace safety by adhering to proper handling techniques when using tools and equipment in the sealing process.

• Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
• Reduced waste through efficient use of cleaning supplies and equipment.
• Emptied trash cans and recycling bins to keep building clean and free of germs.
• Replaced and refilled paper towel and toilet paper dispensers for users convenience.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

• Improved file retrieval efficiency by maintaining an organized and up-to-date filing system.
• Assisted in the smooth functioning of the office by managing high volumes of paperwork and information.
• Increased productivity with accurate data entry and meticulous record-keeping practices.
• Supported team members, providing necessary documents and files for efficient decision-making processes.
• Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents.

• Maintained high-quality standards with thorough inspections of assembled parts.
• Enhanced workplace safety by maintaining a clean and organized work area at all times.
• Maximized resource utilization by accurately estimating required materials for each project, reducing waste and lowering overall costs.

• Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
• Increased salon revenue by upselling products and additional treatments during appointments.
• Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
• Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
• Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
• Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.

• Improved facility cleanliness by performing daily maintenance tasks such as sweeping, mopping, and vacuuming.
• Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
• Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.

. Scanned food from local grocery stores to provide credit and non-expired food items were given to local food bank

• Improved patient record accuracy by meticulously organizing and maintaining medical files.
• Enhanced office efficiency by processing and filing incoming medical records in a timely manner.