Kelly Zimmermann
Godfrey,IL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
26
years of professional experience
Work History
Manager of Customer Service
Bjc Heathcare
12.2011 - Current
- Assisted with current BJC self-pay process flow; including vendor selection.
- Lead the North Region Soarian implementation for Customer Service and Cash Teams.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to change.
- Assisted with Patientco implementation.
- Driven to meet departmental goals.
- Completed ARCR certification and assisted with hospital and Epic SBO implementations.
- Strengthened communication skills through regular interactions with others.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Implemented current HIPAA notification process for Customer Service
Customer Service and Cash Supervisor
Bjc Heathcare
05.2003 - 12.2011
- Reduced cashier errors by providing regular training sessions on transaction processing and customer service techniques.
- Lead North Region Cash Team implementation to US Bank lockbox.
- Ensured compliance with company policies and regulatory requirements through regular audits of cash transactions and reports.
- Provided ongoing feedback to team members, leading to improved communication skills and conflict-resolution abilities.
- Developed training materials for new hires, ensuring smooth onboarding process.
- Managed escalations effectively, resolving complex issues quickly while maintaining high levels of professionalism and empathy toward customers.
- Lead North Region BJC Financial Assistance Implementation.
- Monitored trends to successfully meet guarantor credit goals.
Patient Accounts Analyst
Bjc Healthcare
10.1997 - 05.2003
- Reduced claim denials by diligently reviewing insurance information and verifying coverage details before submitting claims.
- Assisted in training new hires, sharing best practices, and contributing to a cohesive work environment within the department.
- Implemented proactive measures to identify potential billing issues before they escalated.
- Streamlined account reconciliation process for faster resolution of discrepancies, enhancing overall efficiency.
- Consistently met productivity goals.
Education
Dental Assisting Certification - Dental Assisting
Lewis And Clark Community College
Godfrey, IL05.1987
Skills
- Self-Directed
- Relationship Building
- Organization and Time Management
- Decision-Making
- Analytical Thinking
Timeline
Manager of Customer Service
Bjc Heathcare
12.2011 - Current
Customer Service and Cash Supervisor
Bjc Heathcare
05.2003 - 12.2011
Patient Accounts Analyst
Bjc Healthcare
10.1997 - 05.2003
Dental Assisting Certification - Dental Assisting
Lewis And Clark Community College