Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Zweck

Greene,IA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I have worked for this company for 24 years and have seen people come and go. I would like to get a group of people that will stay for the long haul here in Greene.

Overview

24
24
years of professional experience

Work History

Customer Service Specialist

Landus
Greene, IA
04.1998 - Current
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Handled over 5 to 25 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.

Lab Technician

Zoetis Inc
Charles City, IA
11.1997 - 04.1998
  • Cleaned and sterilized tools and equipment to maximize purity of specimens.
  • Calibrated and maintained instruments to keep equipment fully operational.
  • Part time position

Dish washer

Greene High School
Greene, IA
08.1997 - 11.1997
  • Increased machine efficiency by scraping and pre-washing dishes.
  • Part time postion

Education

Associate of Arts - Associate's Degree in Fashion

NIACC
Mason City, IA
05.1985

Skills

  • Customer Retention Strategies
  • Efficient and Detail-Oriented
  • Creative Problem Solving
  • Building Customer Trust and Loyalty
  • Multitasking and Prioritization
  • Understanding Customer Needs
  • Responding to Difficult Customers
  • Upbeat and Positive Personality
  • Verbal and Written Communication
  • Calm and Professional Under Pressure
  • Data Entry and Maintenance
  • Document and Records Management
  • Inventory Management
  • Computer Proficiency
  • Cultural Awareness and Sensitivity
  • Proactive Self-Starter
  • Inbound and Outbound Calling
  • Patient and Empathetic
  • Establishing and Maintaining Customer Relationships
  • Administrative and Office Support
  • Time Management

Timeline

Customer Service Specialist

Landus
04.1998 - Current

Lab Technician

Zoetis Inc
11.1997 - 04.1998

Dish washer

Greene High School
08.1997 - 11.1997

Associate of Arts - Associate's Degree in Fashion

NIACC
Kelly Zweck