Hi, I’m
Kelly A. Cleary
Greensboro,NC
Summary
To obtain a new position that utilizes my strength and skills I have attained through my professional experience SUMMARY OF QUALIFICATIONS Enthusiastic and driven retail sale professional versed in product placement and merchandising with extensive experience in inventory management and shipment processing Provide excellent customer service and employee training Professionalism in interfacing with merchandising clients
Overview
19
years of professional experience
Work History
Children And Families First NC
Floater Teacher
02.2023 - Current
Job overview
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised lunchroom and recess activities.
- Collaborated with colleagues to develop innovative approaches to teaching.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Purchased food and cultivated strong vendor relationships.
- Inspected kitchen appliances, equipment and work areas to verify functional operation and cleanliness.
Instacart
Personal Shopper
03.2022 - Current
Job overview
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Informed customers of promotions to increase sales productivity and volume.
- Tracked substitutions and informed customers of changes.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Crossmark Sales And Marketing (PromoConnections}
Event Specialist/Mentoring Supervisor
09.2018 - Current
Job overview
- Utilizes RAMS system in order to schedule engagement specialists
- Periodically engages in audits of client expectations and fulfillment
- Trains all new hires and provides them with proper uniform and equipment
- Liaison to the District Manager, assists him with rescheduling and troubleshooting various client requests
- Helped to create marketing items for the primary clients (Harris Teeter, Food Lion, Publix, Lowe’s Foods, Fresh Market and Total Wine)
- Received acknowledgement and appreciation from company as a grand opening specialist (May 2019
- Negotiated and worked with venues and vendors to carry out event objectives.
Arrow Partners Group
Administrative Assistant
10.2022 - 02.2023
Job overview
- Prepare communications, such as memos, emails, invoices, reports and other correspondence
- Manage accounts and perform bookkeeping
- Working with MLS Listings and Buyer Contracts
- Volunteered to help with special projects of varying degrees of complexity.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Created and maintained databases to track and record customer data.
Holiday Inn Express Hotel
Front Desk Receptionist
02.2022 - 04.2022
Job overview
- Entered and updated sensitive customer information during check-ins and room changes.
- Resolved customer problems and complaints.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Operated multi-line telephone system to answer and direct high volume of calls.
Publix
Cashier
02.2022 - 04.2022
Job overview
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Operated cash register to record transactions accurately and efficiently.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Helped customers complete purchases, locate items, and join reward programs.
Crossmark/Promoworks
Product Demonstrator/Event Specialist
04.2018 - 09.2018
Job overview
- Set up and organized merchandise/displays in various local grocery stores
- Interacted with consumers in a professional and pleasant manner
- Acted as product ambassador, promoting a variety of consumer products
Alorica/Samsung
Customer Service Representative
05.2018 - 06.2018
Job overview
- Talked to customers over the phone, email, online chat, or social media to resolve questions/concerns in a professional manner to attain high customer satisfaction
- Calmly deescalated/resolved any issues or customer complaints
- Provided feedback on call problems related to downtime or training issues
Walgreens
Shift Leader/Keyholder Manager
01.2008 - 04.2014
Job overview
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Dollar Tree
Assistant Manager
07.2006 - 01.2008
Job overview
- Created employee schedules to align coverage with forecasted demands.
- Established team priorities, maintained schedules and monitored performance.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Dollar Tree
Sales Associate
05.2005 - 07.2006
Job overview
- Welcomed customers into store and ensured 100% customer satisfaction
- Performed sales transactions with 100% accuracy
- Answered customer phone calls to provide product and sales information
Friend’s Home West
Lead Dietary Aide
05.2005 - 07.2006
Job overview
- Assisted residents with their meals and followed food safety and compliance standards (i.e
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained buffet line, served beverages and desserts)
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Served meals to residents in accordance with established schedules and dietary procedures.
Cici’s Pizza
Food Service Specialist
06.2004 - 03.2006
Job overview
- Maintained pizza and salad bar
- Assisted customers with specialty orders and performed cash register duties
- Greeted customers at counter to fulfill requests and answer questions.
- Set up and broke down food service lines quickly to maintain service flow.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Education
Brittain Academy High Point, NC
High School Diploma
08.2006
University Overview
- [Number] GPA3.6
Skills
- Possess proficient skills in
- Microsoft Office, POS System, BOX system, timesheet/payroll, IRIS Cash Register System
- Cash Deposit Preparation
- Employee Training
- Customer Service
- Data Entry Documentation
- Office Management
- Bilingual Spanish
Additional Information
- AWARDS , 03/2010 Associate of the Quarter Kerr Drug – Jamestown, NC Awarded for exceptional customer service skills 10/2006 Team Physical Inventory Specialist Dollar Tree – Greensboro, NC Selected for excellent inventory management skills
Languages
Spanish
Professional Working
Timeline
Floater Teacher
Children And Families First NC
02.2023 - Current
Administrative Assistant
Arrow Partners Group
10.2022 - 02.2023
Personal Shopper
Instacart
03.2022 - Current
Front Desk Receptionist
Holiday Inn Express Hotel
02.2022 - 04.2022
Cashier
Publix
02.2022 - 04.2022
Event Specialist/Mentoring Supervisor
Crossmark Sales And Marketing (PromoConnections}
09.2018 - Current
Customer Service Representative
Alorica/Samsung
05.2018 - 06.2018
Product Demonstrator/Event Specialist
Crossmark/Promoworks
04.2018 - 09.2018
Shift Leader/Keyholder Manager
Walgreens
01.2008 - 04.2014
Assistant Manager
Dollar Tree
07.2006 - 01.2008
Sales Associate
Dollar Tree
05.2005 - 07.2006
Lead Dietary Aide
Friend’s Home West
05.2005 - 07.2006
Food Service Specialist
Cici’s Pizza
06.2004 - 03.2006
Brittain Academy
High School Diploma
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