Kelly A. Maysonet
16215 Rancho Blanco Dr.,TX
Summary
Experienced with member service management, focusing on customer satisfaction and operational excellence. Utilizes strong communication and leadership skills to boost team performance and improve service delivery. Track record of resolving member issues efficiently and maintaining high standards of service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Member Service Manager
Sam's Club
02.2024 - Current
- Developed highly effective communication, interpersonal and active listening skills, which were used for interacting with people of all different backgrounds and cultures.
- Cultivated professional relationships with members, providing insight into membership levels while encouraging renewals and promoting value of club products and services.
- Helped customers understand benefits with thorough, knowledgeable and friendly explanations.
Fresh Assistant Manager
Sam's Club
09.2014 - 05.2022
- Managed financial aspects of the business by maintaining accurate records, budgeting, and analyzing sales data for informed decision making.
- Upheld company policies consistently while also ensuring compliance with all local regulations applicable to the business operation.
- Maintained compliance with health code standards.
- Ensured smooth store functioning with thorough inventory management, product stocking, and timely order placements.
Fresh Department Team Lead
Sam's Club
04.2008 - 09.2014
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Education
High School Diploma -
Jose S. Alegria
Puerto Rico05-1997
Skills
- Team management
- Task prioritization
- Strong organization
- Teamwork and collaboration
- Decision-making
- Customer service management
Certification
- ServSafe Food Handler's Certification
Languages
Spanish
Native or Bilingual
Timeline
Member Service Manager
Sam's Club
02.2024 - Current
Fresh Assistant Manager
Sam's Club
09.2014 - 05.2022
Fresh Department Team Lead
Sam's Club
04.2008 - 09.2014
High School Diploma -
Jose S. Alegria
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