Kelly Miller

Drive continuous operational excellence and strategic growth for a large multispecialty clinic. Cultivate strong relationships with local, regional, and national healthcare entities to enhance clinic's influence in the market. Engage with physicians and advanced practitioners to provide regular performance feedback and integrate best practices into service line management. Develop and execute annual operational plans and budgets for each supported department, ensuring alignment with clinical and management objectives. Analyze provider and clinical department workflows to identify and implement cost-saving measures and performance enhancements. Ensure strict adherence to accreditation standards and lead quality and patient safety initiatives. Increased departmental efficiency by providing leadership in workflow analysis and data-driven improvements. Developed new revenue streams and maximized existing ones, contributing to achievement of financial targets. Facilitated effective communication across departments and with contracting organizations. Conducted performance evaluations and managed HR functions in collaboration with colleagues and Clinical managers.

Managed day-to-day operations of Imaging Application Team, ensuring effective problem-solving and initiative across all levels within Memorial Health System. Led multi-disciplinary teams in operation, maintenance, and support of complex imaging software applications, prioritizing continuous quality improvement. Oversaw project execution from inception to completion, including development and analysis of key performance indicators. Collaborated with financial teams to maintain project-level fiscal accountability, including vendor invoice validation and payment approvals. Fostered strong relationships with business owners, stakeholders, am physicians, and researched new technologies. Streamlined imaging operations through new technology, enhancing system integration and application development. Managed vendor relationships effectively, ensuring optimal support and enhancements for imaging technologies. Maintained excellent rapport with end users, providers, and operations teams, contributing to business optimization. Identified process and improvements, leading to increased efficiency in new business and program operations.

Supervised daily operations of Imaging Informatics team, ensuring effective management of workflows and staff performance. Coordinated cross-departmental collaboration to streamline processes and enhance efficiency with 80+ Imaging Applications and systems. Led data collection and application development for Six Sigma projects, ensuring compliance with change management protocols. Troubleshot software and hardware issues, implementing solutions, and educating end users to mitigate future problems. Evaluated emerging technologies, recommending, and supporting implementation of innovative solutions to optimize clinical information systems. Supervised project leading to integration of advanced informatics systems, enhancing patient care and operations. Coordinated resolution of large-scale application issues, reducing downtime and improving system reliability. Implemented evidence-based workflows, resulting in improvement in utilization of Radiology and Cardiology PACS and other imaging applications. Developed and mentored team members, fostering culture of continuous learning and professional growth.

Managed systems support for medical imaging clinical systems, including PACS, Dolbey Dictation, Siemens SyngoVia, and Hologic mammography equipment, etc. Led successful implementations, ensuring seamless integration into existing workflows. Directed development and maintenance of operational procedures for all supported systems. Provided expert-level, on-call support, resolving complex issues in collaboration with radiologists, physicians, and vendors. Mentored team members, fostering professional growth and enhancing team performance. Spearheaded implementation of Siemens SyngoVia, enhancing diagnostic capabilities and patient care. Oversaw integration of Hologic Mammography Equipment, contributing to advanced breast imaging services. Maintained 24/7 accountability for critical information systems, ensuring continuous operational integrity. Served as key escalation contact, facilitating effective communication and rapid issue resolution between hospital staff and centralized support teams.

Enhanced and maintained clinical imaging systems, ensuring high-performance and reliability of PACS and associated medical imaging technology. Executed major Carestream PACS upgrade, leading to enhanced image archiving and communication system capabilities. Conducted technical implementation of Notifi for improved reporting and communication. Integrated Cerner Radiology Desktop workflows, optimizing radiological operations. Facilitated effective disaster recovery strategies for Carestream PACS. Delivered comprehensive ORTHOVIEW training to orthopedic surgeons and staff, enhancing clinical efficiency. Implemented Varian Oncology System, contributing to diversification of imaging services. Provided essential PACS training to new radiologists, radiology residents, and referring physicians ensuring onboarding and system utilization. Maintained collaborative relationships with medical imaging staff, fostering an efficient work environment. Independently resolved system issues, affirming dependable and proactive approach to systems management.