KELLY A. MUNGUIA
Fort Worth,Tx
Summary
Highly proactive and detailed oriented. I hold a Texas Real Estate License to expand my knowledge in the Real Estate industry and overall achievement in any position required to work with a variety of people. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
10
10
years of professional experience
Work History
Office Manager
ADL Auto
01.2023 - Current
- Oversee deal folders ensure they are in compliance with Texas, Ethics and Dealer License laws
- Ensure all title and state work is ready to be filed for registration in a timely manner avoid paying penalties
- Manage day-to-day operations of the company
- Translate in all Spanish speaking customer relationship transactions
- Help with car dealership management including filing, billing, and obtaining new hire paperwork
- Develop and implement strategies to increase profitability and productivity and efficiency of our car sales operations
- Provide comprehensive administrative support to the owner, finance manager, and sales manager.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Texas Real Estate Agent Coldwell Banker Realty
01.2022
- Performed outbound calls
- Accountable for all contracts in one single transaction
- Followed up with other parties involved in a transaction
- Managed all aspects of marketing including online posting and community outreach
- Prospect leads
- Add/Manage listings in the MLS
- Assisted Buyer clients throughout the entire process of purchasing a home
- Beginning with submitting a loan application, follow up with lenders on status applications, assisted buyers gathering all the required documents needed for application approval
- Open-House hosting
- Presented a face-to-face meeting to set expectations for Buyer/Seller clients and the agent regarding the current market, marketing strategy, overall process of purchasing a home.
Prodigy Placements, SCS
04.2020 - 11.2020
- Inbound Team
- Make outbound calls for reengagement for prospective students
- Take inbound calls confirm admissibility to the requested program and made a successful connection the department the call was destined to go
- Met expected daily goals from my team leader
- Multi-tasking- active listening while entering the proper notes in the student’s profile
Administrative Assistant
AUTO CENTER OF TEXAS
08.2014 - 04.2020
- Answered over 100+ incoming calls while transferring to the appropriate department
- Greeted and assisted 50+ customers daily
- Responded efficiently to client’s regarding vehicle warranty or repairs
- Handled cash and reconciling cash drawer
- Organized and maintained 900+ customer’s vehicle files
- Assisted and modernized the transition to paperless filing
- Monitored employee records including time sheet and bonus/commission records
- Organized and maintained 50+ vendor files
- Met and exceeded creating the appropriate check amount payable to multiple vendors in timely manner
- Assisted with occasional car sales, creating legal contracts from beginning to end of sale
- Operated in the collections department
- Supervised and trained all other Administrative Assistants.
- Executed record filing system to improve document organization and management.
- Assisted development and implementation of new administrative procedures.
Leasing Consultant
Stoneleigh Apartments
03.2018 - 09.2018
- Worked with tenants to find a potential property to rent
- Provided information on lease terms
- Negotiated sales and renewals
- Handled maintenance requests
- Posted apartment ads on specialized websites
- Validate application information and references
- Ensure proper maintenance and inspect properties upon moving in/out
- Proven track record of successful sales.
Younger 3’s Teacher
Windmill Farms Private School
12.2013 - 08.2014
- Encouraged potty training
- Was able to properly potty train 11 children in 30 days
- Provided a fun learning environment
- Encouraged arts and crafts 3 times a day
- Was able to show the children to walk in a straight line when going outside
- Cleaned up during and after lunch
Floater Teacher/Older 3’s teacher
Dunkin Academy
05.2013 - 12.2013
- Assisted in any classroom I was needed in
- (infant, toddlers, schoolers)
- Setting up lunch and cleaning after lunch was over
- Assisted in nap room
- (Cleaning up children’s mats, putting children asleep etc.)
- Followed curriculum schedule
- Informed the parents about their child’s daily experience at the school.
Education
Real Estate
Aceable Agent
Trinity Valley Community College
2015
Forney - undefined
Dallas College Eastfield
2012
Skills
- Pro efficient in
- Microsoft Office
- Sorting and Labeling
- Bilingual 100%
- Obtain Fair Housing Certificate
- Organizational Skills
- Staff Training
- Sales Tax Filings
- Human Resources
- Documentation
- CRM Software
- Project Management
Accomplishments
- Community Food Bank Fort Worth, Tx- Assisted in the warehouse packing boxes of meals and varieties of foods for multiple families
- Janna Morris Photography- assisted in photographing the company’s clients wedding and working alongside wedding planners.
Timeline
Office Manager
ADL Auto
01.2023 - Current
Texas Real Estate Agent Coldwell Banker Realty
01.2022
Prodigy Placements, SCS
04.2020 - 11.2020
Leasing Consultant
Stoneleigh Apartments
03.2018 - 09.2018
Administrative Assistant
AUTO CENTER OF TEXAS
08.2014 - 04.2020
Younger 3’s Teacher
Windmill Farms Private School
12.2013 - 08.2014
Floater Teacher/Older 3’s teacher
Dunkin Academy
05.2013 - 12.2013
Real Estate
Aceable Agent
Trinity Valley Community College
Forney - undefined
Dallas College Eastfield
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