Summary
Overview
Work History
Education
Skills
Websites
References
Certification
Timeline
Generic

Kelly Holland

Pensacola,FL

Summary

Results-oriented Business Systems Analyst and IT Operations Support leader with 25 years' experience in the Healthcare IT industry, who has led multiple teams ranging from Call Center/Trainer to IT Implementations/Operations. Currently looking to continue my career growth in a position where I can showcase my skills while also taking on new and exciting challenges that promote team and organizational success.

Overview

23
23
years of professional experience
1
1
Certification

Work History

IT Client/Ops Supervisor

Optum
06.2022 - Current
  • Responsibilities: overseeing daily operations of BPaaS IT Client and Operations support team, managing hourly and salary staff, coordination and management of 24/7 on-call support (P1/Sev1)
  • Analyzing client systems before/after and translating of business requirement, use cases, test cases, and end-to-end processes
  • Workflow design, claim remediation, data analysis, IB/OB balance and controls
  • Reporting and dashboards
  • Release Management and Core Claim System Application upgrades.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Lead Business Systems Analyst

Change Healthcare
03.2012 - 06.2022
  • Enhanced operational efficiency with thorough evaluation of system requirements, designing solutions, and collaborating with stakeholders.
  • Lead BSA for implementation of 2 major contracts for in-house claims adjudication solutioning.
  • Analyzing client systems before/after and translating of business requirement, use cases, test cases, and end-to-end processes.
  • High volume claim remediation and data analysis.
  • EDI IB/OB balance and controls.
  • Reporting and dashboards
  • Led Release Management and Change Management Scrum daily/weekly/monthly scrum meetings.
  • Improved business processes by analyzing and documenting current systems and workflows.

Sr. Data Analyst

Universal American/CHCS Services
02.2001 - 03.2012
  • Delivered comprehensive reports highlighting key trends, patterns, anomalies, presenting findings to senior management for informed decision-making purposes.
  • Successfully migration 400k record LOB during Open Enrollment with multiple segment and line updates. Less than 5% error rate overall with OE project.
  • Created Executive level reporting and dashboards utilizing Access.
  • Analyzed large amounts of data to identify trends and find patterns, signals and hidden stories within data.
  • Partnered with IT teams to ensure seamless integration between databases and analytical tools, maximizing system efficiency across departments.
  • Served as subject matter expert on various projects.

Education

AAS Computer Programming & Analysis - Computer And Information Sciences

PSC
Pensacola, FL
05.2014

Skills

Process Improvement

  • HealthRules Payor
  • Facets
  • Salesforce/Financial Force/RemeyForce
  • Azure DevOps
  • Wipro M360
  • Splunk
  • Training and mentoring
  • Adobe Suite of Products (Creative Cloud)
  • Business/Data Analysis
  • Operations Management
  • Release & Change Management
  • Prioritization Planning
  • Incident Resolution

Websites

References

Available upon request.

Certification

  • SQL Server 2008 Essential, Lynda - 2/2017
  • Management Training, UWF - 2008

Timeline

IT Client/Ops Supervisor

Optum
06.2022 - Current

Lead Business Systems Analyst

Change Healthcare
03.2012 - 06.2022

Sr. Data Analyst

Universal American/CHCS Services
02.2001 - 03.2012

AAS Computer Programming & Analysis - Computer And Information Sciences

PSC

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