Sales Consultant-Customer Support
• Develop and increase customer retention by establishing a professional rapport and solving and overcoming issues and concerns the customer had. Educating and advising to potential customers. Working as part of a team, while assisting customers in choosing the best rate plan and feature for their needs.
• Rank in the top 3% of all sales reps, As Sales Lead and “Key Holder" I assist in all opening and closing procedures, and collaborative selling techniques While employed with Verizon I was given the opportunity to assist as "Return Champion", as a result for that 6mo With returns decreasing from 11% to 5% (which directly impacts our annual bonuses) As a Sales Rep I achieved 119% for throughout the East Texas Region, and typically rank in top 15 in district Perfect 10 in customer surveys and service for 2nd quarter 2021
• In developing skills I was able to overcome my own personal objections and bias in the communications and sales process with customers. An example highlighted above is the "Perfect 10", for customers surveys.
• Through years of extensive experience, "Trial and Error", I developed and continue too successfully de-escalate and over come customer objections.
