Kelly Ann Gallagher

Managed performance package sales, operations, customer service, and billing for 2nd stage GM vehicle manufacturer.

Converted web, phone, email, and industry show leads into new package sales, driving revenue growth.

Oversaw build progress by collaborating with Engineering, Purchasing, Accounting, paint and body shop, and warehouse.

Acted as single point of contact with dealerships and customers to ensure timely completion of builds.

Represented SVE at industry trade shows including Barrett Jackson Car Auction and Specialty Equipment Market Association.

Launched 2025 Stage II 1250HP YENKO/SC Corvette at Barrett Jackson in January 2025.

• Contributed to achievement of “Social Standout” award at Palm Beach April 2025 Barrett Jackson Auction.

Targeted over 200 GM dealerships in Florida to introduce SVE performance packages.

Conducted engine rebuild presentations and test drives for General and Service managers using SVE demo vehicles.

Established relationships by networking at local car shows including Rides by the River and Sarasota Cars & Coffee.

Launched 2024 Stage III 1500HP YENKO/SC Camaro at SEMA and Barrett Jackson, AZ.

Introduced 2024 Stage I 1000HP YENKO/SC Corvette Stingray at Barrett Jackson, FL.

Achieved 300% sales increase in Florida in 2024 compared to 2023.

Utilized strategic targeting and competitor knowledge to boost Remote Cardiac Services in three business lines.

Conducted terrain gathering to identify new opportunities among key call points: hospitals and healthcare providers.

Achieved both RCS Award of Excellence- Sales Rep of the Year and #1 outstanding first stick performance in 2019.

Consistently surpassed annual sales quotas; achieved 112% and 106% to quota for event and Holter monitoring services in 2021.

Converted Holter accounts to new software while training office staff on usage; launched CoagTrak program in 2018-2019.

Mentored new Territory Managers from 2019 to 2020 to enhance team effectiveness.

• Collaborated with management teams to negotiate competitive pricing and service agreements for RCS offerings.
• Drove growth of Remote Cardiac Services by focusing on Patient Self INR testing, Holter monitoring, and Event monitoring.

Drove sales volume and market share growth for Accu-Chek diabetes delivery devices, including glucometers and insulin pumps.

Executed successful installation of Accu-Chek software and Connect Web Portal upgrades across South Jersey and Delaware.

Optimized territory planning with Clinical Specialist to enhance relationships with healthcare professionals and systems.

Facilitated launches for Accu-Chek Expert in 2014 and Accu-Chek Connect Diabetes Management System in 2015.

Supported IT conversion from Accu-Chek 360 to Accu-Chek Connect Web Portal in major hospital systems.

Recognized by Roche Diabetes Care Division for promoting Accu-Chek Connect as preferred discharge meter at largest hospital system in territory.

Achieved market share goals, ranking 26th out of 78 in 2016, improving to 11th in 2017 after territory realignment.

• Represented Roche Diagnostics at ADA and AADE trade shows, showcasing product innovations.

• Spearheaded department initiatives ensuring internal support across Merrill Lynch branch offices for documentation and problem-solving regarding High-Net-Worth Clients and Business Accounts, overseeing 35 employees.

• Supervised multi-site team of 45 employees across Florida and New Jersey providing operational support for enrollment approvals, maintenance, terminations, and billing for managed product offerings.

Managed key functions for multi-site call centers across Colorado, Florida, and New Jersey, supporting over 50 million retail and retirement client contacts annually.

Oversaw centralized virtual communication strategy, benchmarking initiatives, strategic planning, and quality monitoring for 800 employees.

Received 2001 US Private Client Services Team Player Award for successful rollout of 1-800-MERRILL fulfillment center.

Collaborated with industry organizations to conduct benchmarking and identify opportunities for service excellence recognition.

Achieved “Call Center Certification” from Purdue University in April 2003 and August 2004.

• Secured J.D. Power & Associates award for Retail/Retirement Call Center Customer Satisfaction Excellence in 2005.