Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kellyann Garcia

Hamilton

Summary

Accomplished Phlebotomist/Office Manager with a proven track record at Quest Diagnostics, enhancing patient care and streamlining operations. Expert in venipuncture and patient confidentiality, I led teams to elevate care quality and efficiency. Skilled in coaching, I significantly improved team performance and patient satisfaction, demonstrating exceptional leadership and problem-solving abilities. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.

Overview

13
13
years of professional experience

Work History

Phlebotomist/Office Manager

Quest Diagnostics
08.2021 - Current
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • order office supplies and keep track of stock inventory
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.

Lead Phlebotomist/Phlebotomist/Office Manager

Princeton Medical Group
11.2015 - 08.2021
  • Conducted quality control checks on equipment, ensuring proper functioning and consistent results.
  • Increased efficiency by maintaining organized workstations and well-stocked inventory levels.
  • Managed daily operations, including staff scheduling, budgeting, and lab maintenance tasks.
  • Assessed patients'' conditions prior to phlebotomy procedures, identifying potential complications or contraindications before proceeding safely with the procedure.
  • Conducted EKG's, venipuncture and other CT procedures.
  • Mentored junior phlebotomists, resulting in improved team performance and patient satisfaction.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
  • Handled insurance verification tasks to validate patient insurance information.

Office Administrator

Brickforce Staffing Agency
09.2011 - 11.2015
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
  • Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
  • Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.

Education

Certified Medical Assistant - Medical/business

Harris School of Business
Hamilton, Nj
01-2011

Certificate of Technical Studies - Science

Mercer County Community College
Trenton, NJ
01-2007

High School Diploma -

Hamilton High West
Hamilton, NJ
01-2003

Skills

  • Patient confidentiality
  • Venipuncture expertise
  • Paperwork processing
  • Recording data
  • Medical records management
  • Patient care with the ability to communicate both in english and spanish
  • Team leadership
  • Decision-making
  • Complex Problem-solving
  • Strategic planning
  • Conflict resolution
  • Clear communication
  • Coaching and mentoring

Languages

Spanish
Native or Bilingual

Timeline

Phlebotomist/Office Manager

Quest Diagnostics
08.2021 - Current

Lead Phlebotomist/Phlebotomist/Office Manager

Princeton Medical Group
11.2015 - 08.2021

Office Administrator

Brickforce Staffing Agency
09.2011 - 11.2015

Certified Medical Assistant - Medical/business

Harris School of Business

Certificate of Technical Studies - Science

Mercer County Community College

High School Diploma -

Hamilton High West

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Kellyann Garcia