Kellyann Hansen
East Islip,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Service Manager
Buffalo Wild Wings
12.2015 - Current
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Coordinated with other departments to maintain streamlined and productive workflow.
Server/Bartender
Buffalo Wild Wings
12.2015 - 07.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and manage cash.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server Bartender
Ruby Tuesday Restaurant
11.2013 - 01.2016
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and manage cash.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Receptionist
Maria Regina Residence
06.2008 - 11.2013
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Education
Associate of Arts -
Suffolk Community College
05.2012
High School Diploma -
East Islip High School
Islip Terrace, NY06.2008
Skills
- Guest Satisfaction
- Leadership Development
- Honest and Trustworthy
- Coaching and Mentorship
Timeline
Service Manager
Buffalo Wild Wings
12.2015 - Current
Server/Bartender
Buffalo Wild Wings
12.2015 - 07.2019
Server Bartender
Ruby Tuesday Restaurant
11.2013 - 01.2016
Receptionist
Maria Regina Residence
06.2008 - 11.2013
Associate of Arts -
Suffolk Community College
High School Diploma -
East Islip High School
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