Kellyann Murdoch
Daytona Beach
Summary
Resourceful Head Bartender and sales manager recognized for high productivity and efficient task completion. Specialize in inventory management, cocktail design, and customer service excellence. Excel in leadership, communication, and problem-solving to enhance team performance and guest satisfaction.
Overview
10
10
years of professional experience
Work History
Head Bartender
Jerry's Tiki Bar
Ponce Inlet
03.2018 - Current
- Greeted guests with friendliness and professionalism.
- Trained new bartenders on drink preparation and upselling techniques.
- Provided drink suggestions to customers based on their preferences.
- Resolved customer complaints in a professional manner.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
Job Coordinator
Retribution Industries
Orlando
07.2016 - Current
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Resolved any conflicts or disputes between team members related to job assignments.
- Achieved company growth and brand development through market expansion and sales.
- Resolved customer complaints regarding sales and service.
- Oversaw daily operations of the sales department including budgeting, forecasting and staffing needs.
- Created reports on customer satisfaction, sales forecasts and product launches.
- Provided customer service support during promotional events or when needed.
- Engaged with potential customers, providing product information and answering queries.
Restaurant Manager
Double Barrel Bar and Grill
Daytona Beach
09.2015 - 03.2019
- Trained new employees to perform duties.
- Distributed food to service staff for prompt delivery to customers.
- Developed and implemented bartender training programs, policies and procedures.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Implemented strategies designed to increase revenue through upselling techniques.
- Restocked beer and liquor regularly and after special events.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
Education
Management
Daytona State College
Daytona Beach, FLSkills
- Employee training
- Financial analysis
- Market expansion
- Customer service
- Conflict resolution
- Operations management
- Outstanding customer service
- Drink preparation techniques
- Inventory management
- Customer satisfaction
- Time management
- Communication skills
- Decision-making
- Project management
Timeline
Head Bartender
Jerry's Tiki Bar
03.2018 - Current
Job Coordinator
Retribution Industries
07.2016 - Current
Restaurant Manager
Double Barrel Bar and Grill
09.2015 - 03.2019
Management
Daytona State College
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