Kellyann Vernon
Plainview,NY
Summary
Accomplished Financial Services Representative at Northwell Health, adept in customer relationship management and financial information systems. Streamlined administrative processes, enhancing productivity by implementing efficient procedures. Recognized for exceptional support and maintaining professional demeanor, I bring a strong work ethic and a proven track record in improving client satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work History
Financial Services Representative
Northwell Health
03.2023 - Current
- Assisted patients in navigating complex financial situations, offering solutions that met their unique needs.
- Assisted with NYSOH applications accurately by analyzing applicants'' financial history, income stability, and eligibility.
- Maintained up-to-date knowledge of NY State of health regulations, trends, and best practices to provide informed advice to patients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
Administrative Support Assistant
Northwell Health
06.2019 - 03.2023
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details
- Streamlined office processes by implementing efficient administrative procedures, resulting in increased productivity.
- Maintained a well-organized filing system for easy access to important documents, improving overall efficiency.
- Consistently recognized for maintaining a professional demeanor and providing exceptional support to both colleagues and clients.
Receptionist
Mercedes Benz Of Huntington
03.2017 - 06.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Reduced waiting times for visitors by implementing more efficient check-in process.
Audience Coordinator
Zoco Productions
06.2012 - 08.2016
- Initiated post-event surveys among attendees, gathering invaluable data that informed continuous improvement initiatives within the organization.
- Coordinated scheduling logistics for VIP guests attending live tapings, enhancing their overall experience on site.
- Maintained schedules, managed deadlines, and interfaced with teammates to support production activities.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Organized special events and promotional activities to attract diverse audiences and increase overall attendance.
- Trained new Audience Coordinators on best practices and standard operating procedures in order to maintain consistently high-quality service levels across the team.
Education
Associate of Arts - Liberal Arts And Sciences
Nassau Community College
Garden City, NY06-2005
Skills
- Financial Services
- Customer Relationship Management
- Cash Management
- Cash Handling
- Financial Information Systems
- Payments Processing
- Certified Application Counselor with the NY State of Health
- Insurance Verification
- Proficiency in Allscripts,Soarian,Athena, Invision host systems
- Payment collection
- Strong Work Ethic
- Client Relationship Building
- Punctual and Dependable
Timeline
Financial Services Representative
Northwell Health
03.2023 - Current
Administrative Support Assistant
Northwell Health
06.2019 - 03.2023
Receptionist
Mercedes Benz Of Huntington
03.2017 - 06.2019
Audience Coordinator
Zoco Productions
06.2012 - 08.2016
Associate of Arts - Liberal Arts And Sciences
Nassau Community College
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