Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Kelly Thomas

Arizona City,AZ

Summary

Compassionate professional with a proven track record of delivering high-quality work. Recognized for strong communication and teamwork skills, consistently achieving company objectives and providing exceptional service. Committed to continuous learning and professional development to enhance expertise.

Overview

19
years of professional experience

Work History

Therapy Tree
Phoenix, AZ

Prior Authorization Specialist
10.2022 - Current

Job overview

  • Efficiently processed prior authorizations, ensuring timely treatment access, and reducing delays.
  • Reviewed clinical documents for accuracy, resolving discrepancies to enhance processing speed.
  • Collaborated with healthcare providers, strengthened communication, and improved information flow.
  • Maintained detailed authorization records, supporting accurate tracking and reporting.
  • Educated parents on processes, improving understanding, and reducing concerns.

Small Animal Clinic / Montezuma Vet Clinic
Casa Grande, AZ

Veterinary Technician
01.2012 - 10.2022

Job overview

  • Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
  • Determined appropriate dosages of medication based on weight calculations using veterinary scales.
  • Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.
  • Educated clients on proper nutrition and preventive health care.
  • Supervised the veterinary technician team, ensuring high-quality patient care and efficient workflow management.
  • Developed and implemented training programs for new staff, enhancing team performance and knowledge retention.
  • Managed inventory control systems, optimizing supply usage, and reducing waste in clinic operations.
  • Collaborated with veterinarians and developed treatment plans, improving patient outcomes through effective communication and teamwork.

Seattle Mortgage, Wells Fargo, CHASE Manhattan
Seattle, WA

Mortgage Loan Processor
01.2007 - 01.2012

Job overview

  • Processed mortgage applications efficiently, ensuring compliance with regulatory requirements and company policies.
  • Reviewed financial documents for accuracy, verifying income and credit history to assess borrowers' eligibility.
  • Coordinated communication between clients, lenders, and real estate agents to streamline loan processing timelines.
  • Ensured compliance with federal lending regulations through meticulous attention to detail during the loan processing phase.

Education

Arizona School of Real Estate And Business
Gilbert, AZ

from Real Estate
08-2018

Penn Foster College
Scottsdale, AZ

from Veterinary Science
08-2013

Skills

  • Regulatory compliance
  • Workflow optimization
  • Teamwork and collaboration
  • Records management
  • Problem-solving abilities
  • Adaptability and flexibility

Timeline

Prior Authorization Specialist

Therapy Tree
10.2022 - Current

Veterinary Technician

Small Animal Clinic / Montezuma Vet Clinic
01.2012 - 10.2022

Mortgage Loan Processor

Seattle Mortgage, Wells Fargo, CHASE Manhattan
01.2007 - 01.2012

Arizona School of Real Estate And Business

from Real Estate

Penn Foster College

from Veterinary Science
Kelly Thomas