Kellyanne M Berrios Ayala
Summary
Effective multi-tasker, seeking employment while making the most of my experience in organization, time management skills and experiences to a challenging position that will help me further grow and develop in a satisfying career.
Overview
9
9
years of professional experience
Work History
Amazon Lead Driver
Elite Delivery Team
11.2021 - Current
- Conducted driver performance reviews and compiled development plans to help drivers reach and maintain required standards.
- Coach team on Safety & Delivery Quality performance
- Customer obsession focus
- Conduct morning stand up meetings
- Completed pre- and post-trip inspections of assigned equipment and vehicles
Amazon Delivery Driver
Transglobal Port Arthur LLC
03.2020 - 08.2021
- Loading, transporting, and delivering items to clients or businesses in a safe, timely manner
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Administrative Assistant
AMERICAN INTERCONTINRNTAL UNIVERSITY
11.2019 - 02.2020
- Assisted in performance of all administrative duties as assigned
- Provided front-desk support and other clerical assistance as required
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
Shipping Loader (FORKLIFT OPERATOR)
Burris Logistics
08.2016 - 08.2017
- Loaded products with forklift, scanned products to confirm the destination of merchandise, reconciled paperwork with the product for accuracy, and ensured stability safely for transport
- Loading and unloading trucks; shipping and receiving; order picking/packing; staging and stocking
- Handled shipping of high-value items with zero instances of damaged goods
- Commended for team-oriented attitude, contributing to improved efficiency and nearly 100% accuracy
Shipping/Receiving Forklift Operator
HomeGoods Distribution Center
08.2014 - 08.2016
- Verified orders for accuracy, located products and assembled pallets
- Relocated merchandise from different distribution areas in receiving to the right department within the warehouse for distribution to stores
- Utilized correct and safe operating procedures when using equipment such as forklifts and pallet jacks to load, unload and move materials.
- Unloaded and received incoming shipments, inspected packages for damage and routed packages to next destination according to documentation.
Education
Associate of Arts - Business Administration
AMERICAN INTERCONTINENTAL UNIVERSITY
HOUSTON TEXAS07.2020
GED -
MPJ ACADEMY OF EXCELLENCE
HOUSTON TX06.2018
Skills
- Safety Protocols
- Confidentiality Understanding
- Supervision & Leadership
- Training & Development
- Team leadership qualities
- Bi-lingual
- Great work ethic and organizational skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Amazon Lead Driver
Elite Delivery Team
11.2021 - Current
Amazon Delivery Driver
Transglobal Port Arthur LLC
03.2020 - 08.2021
Administrative Assistant
AMERICAN INTERCONTINRNTAL UNIVERSITY
11.2019 - 02.2020
Shipping Loader (FORKLIFT OPERATOR)
Burris Logistics
08.2016 - 08.2017
Shipping/Receiving Forklift Operator
HomeGoods Distribution Center
08.2014 - 08.2016
Associate of Arts - Business Administration
AMERICAN INTERCONTINENTAL UNIVERSITY
GED -
MPJ ACADEMY OF EXCELLENCE
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