Kelly Ariadna Arenas Lopez
City of Los Angeles,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Flight Attendant position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Ramp Agent
Delta Air Lines, Inc
06.2022 - Current
- Guided aircraft into and out of parking positions using hand signals.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 8 daily flights.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Transferred luggage from aircraft to collection areas safely using TUG equipment.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Checked cargo and baggage for security to meet TSA regulations.
- Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
- Coordinated ground crew activities to complete objectives on schedule.
- Maintained clean, orderly work environment free of hazards.
- Operated equipment while observing standard safety procedures.
- Helped train new employees in safe practices and warehouse procedures.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Strapped items down over protective padding to secure throughout transportation.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Optimized space usage when loading cargo and baggage into aircraft compartments.
- Documented cargo movements and maintained updated files with real-time information.
- Provided detailed training and safety protocol workshops to optimize performance and productivity of crew members.
- Directed personnel to properly stage baggage and execute safe and accurate loading and unloading of cargo.
- Maintained operational compliance with aviation safety regulations and good practices.
- Managed customer complaints with professionalism and good critical thinking skills.
- Maintained compliance with airport and airline policies and baggage weight restrictions to protect passengers, crew, cargo and aircraft.
- Enforced safety standards with crew and handlers, minimizing risks to personnel, equipment and cargo.
- Trained new employees in areas such as safety procedures or equipment operation.
- Utilized optimum practices for safe, timely loading and unloading of aircraft cargo.
- Identified and rectified discrepancies in cargo handling or shipping processes.
Delivery Coordinator
No Us Without You
02.2022 - 01.2023
- Scheduled deliveries, monitored progress and communicated updates to customers.
- Managed, transmitted and filed delivery paperwork.
- Consulted with customers about delivery and order preparation requests.
- Inspected merchandise for damage and accuracy against order documents.
- Prepared delivery loads for shipment by overseeing teams, checking containers and coordinating pickups.
- Obtained product specifications along with delivery address, date and contact information.
- Completed and submitted logs and paperwork every day to maintain records.
- Reported customer questions, issues and complaints to management.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed detailed plans based on broad guidance and direction.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Waitress
Zarap'e
05.2022 - 11.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Waitress
Madre Restaurants
02.2022 - 05.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supported needs of Three - person wait staff who attended to specific needs of countless customers daily for Mexican restaurant with social relevancy and intentionality.
Sortation Associate
Amazon
08.2020 - 06.2021
- Operated variety of conveyors, moving packages in and out of loading dock areas safely and efficiently.
- Moved pallets and packing material to designated vacant storage areas for operational safety.
- Informed management immediately of sorting issues, conveyor problems and safety concerns.
- Applied Occupational Safety and Health Administration (OSHA) standards for lifting, working at heights and hazardous chemical handling.
- Performed well during first, second and third shift rotations.
- Used automated palletizing machinery for block packing product.
- Provided reports and workflow statuses on time to management.
- Proved successful working within tight deadlines and fast-paced environment.
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
Security Guard
The Cargo Security Company
02.2020 - 03.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Interacted assertively but non-confrontationally with personnel and general public.
Security Guard
Prosegur Security
02.2019 - 02.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Interacted assertively but non-confrontationally with personnel and general public.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
Internship Student
TBITECLAX
09.2018 - 11.2018
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Interacted with customers by phone, email, or in-person to provide information.
- Analyzed problems and worked with teams to develop solutions.
- Provided clerical support, addressing routine, and special requirements.
- Participated in workshops and presentations related to projects to gain knowledge.
- Collaborated with senior management on new initiatives to build confidence.
- Developed and maintained relationships with key internal stakeholders.
Laboratory Technician
ENSA
09.2016 - 02.2017
- Performed routine lab and department maintenance to keep area clean and orderly.
- Documented information by maintaining daily logs and equipment record books.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Calibrated and maintained instruments to keep equipment fully operational.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Obtained patient's blood samples via access site or dialysis lines.
- Completed dialysis machine and equipment setup prior to patient treatment and performed safety tests to verify readiness.
- Participated in technical and clinical competency reviews to maintain dialysis treatment skill level.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Conducted equipment and safety checks on hemodialysis equipment and supplies.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Cleaned and disinfected hemodialysis machines, chairs, trays, room and equipment.
Laboratory Intern
SAMALAB
05.2016 - 09.2016
- Fulfilled lab assistant or specimen processor duties to support work of technicians, technologists and scientists.
- Recorded test results on standardized forms to enter into database and communicate to appropriate personnel.
- Compared laboratory data against specifications to determine if results met requirements.
- Performed quality control testing on final products to verify conformity to specifications.
- Collaborated with team members and stakeholders to successfully complete project work.
- Prepared reagents and solutions, calibrating pipettes and related activities to support experiments.
- Leveraged personal protective equipment to maintain safety in lab.
- Conferred with management and other laboratory staff to develop understanding of product specifications.
- Operated and performed preventative maintenance on laboratory equipment and instruments.
- Kept abreast of current industry, scientific and regulatory developments and issues.
- Prepared reagents and solutions following standard laboratory formulas and procedures.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Recorded and analyzed data to produce reports of results.
Education
Non-degree Certificate - Flight Attendance
Glendale Community College
Glendale, CA06.2019
GED -
HISET
Los Angeles, CA01.2018
Associate of Science - Clinical Laboratory Technology
Colegio De Ciencias Y Humanidades
Mexico City, MX05.2016
Skills
- Ground Support
- Negotiation
- Public Speaking
- Microsoft Excel
- Boarding Coordination
- Safety Regulation Compliance
- Coordination
- Microsoft Windows
- Conflict Mediation
- Issue Resolution
- Service-Orientation
- Airline Operations
Certification
- First Aid/CPR Certified
Additional Information
I am an enthusiastic person willing and ready to learn new things to expand my knowledge.
Languages
Spanish
Native or Bilingual
Timeline
Ramp Agent
Delta Air Lines, Inc
06.2022 - Current
Waitress
Zarap'e
05.2022 - 11.2022
Delivery Coordinator
No Us Without You
02.2022 - 01.2023
Waitress
Madre Restaurants
02.2022 - 05.2022
Sortation Associate
Amazon
08.2020 - 06.2021
Security Guard
The Cargo Security Company
02.2020 - 03.2020
Security Guard
Prosegur Security
02.2019 - 02.2020
Internship Student
TBITECLAX
09.2018 - 11.2018
Laboratory Technician
ENSA
09.2016 - 02.2017
Laboratory Intern
SAMALAB
05.2016 - 09.2016
Non-degree Certificate - Flight Attendance
Glendale Community College
GED -
HISET
Associate of Science - Clinical Laboratory Technology
Colegio De Ciencias Y Humanidades
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