KELLY A. BRIGHT
Naperville,IL
Summary
Specializing in developing procedures and implementing systems to reduce costs, I excel at prioritizing tasks and solving problems. With strong project management skills, my organized and detail-oriented approach ensures precision in all project aspects. As a seasoned Operations Manager and skilled leader, I have over 10 years of experience improving business plans and daily operations. Results-driven and resilient, I enhance team performance, streamline processes, and boost productivity. Possessing a solid grasp of industry trends, I effectively communicate, identify areas for enhancement, and drive strategic changes for optimal outcomes.
Overview
17
17
years of professional experience
Work History
Sales Support Manager
Baird & Warner
01.2017 - Current
- Coordinate tasks and mentor team members
- Manage projects for various clients, ensuring timely delivery
- Develop comprehensive onboarding systems for sales support
- Establish and implement office policies and procedures
- Oversee daily office operations, including staff management
- Play a key role in enhancing title service utilization
- Provide technical support and training to sales associates
- Providing transactional support to sales associates
- Manage agent fees and Continuing Education requirements
- Assist in planning internal and external events
- Maintain relationships with vendors and company-wide staff
Office Manager
Key Investment & Management Inc
01.2015 - 01.2017
- Manage office operations and administrative functions
- Provide support to the president/owner as senior administrative assistant
- Coordinate maintenance, supply orders, IT services, and subscriptions
- Assist in recruitment and onboarding processes
- Develop a company website and paperless filing system
- Consult on employee insurance plans and company events
- Oversee online reviews, social media, marketing, and advertising
- Plan marketing strategies for sale and lease properties
Agent Support
RE/MAX Professionals Select
01.2012 - 01.2015
- Assist agents with marketing, training, technical issues, and administrative tasks
- Train new agents on technology tools and platforms
- Provide support with online listings, print marketing, and email campaigns
- Offer basic IT services and website training
- Design marketing materials for agents
Education
Certified Nursing Assistant -
College of DuPage
Glen Ellyn, IL2008
Skills
- Operations Management
- Planning and Implementation
- Team Leadership
- Problem-Solving
Timeline
Sales Support Manager
Baird & Warner
01.2017 - Current
Office Manager
Key Investment & Management Inc
01.2015 - 01.2017
Agent Support
RE/MAX Professionals Select
01.2012 - 01.2015
Certified Nursing Assistant -
College of DuPage
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