Kelly Caro
Maryville,TN
Summary
Experienced Supervisor leading team members, assigning tasks, training employees, providing feedback, mediating interpersonal conflicts and implementing company procedures. Excellent communication and listening skills. Provides leadership and vision which drives teams to meet goals.
Work History
Donor Floor and Processing Supervisor
ADMA BioCenters
05.2021 - Current
- Identified and solved internal problems related to employee turnover by revamping training approaches.
- Recognized talented staff to fill key positions and maximize productivity.
- Maintained compliance with SOP's.
- Recruited, hired and trained floor staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Conducted performance reviews of donor floor staff.
- Learned multiple training styles to better adjust to individual growth.
- Managed two departments, Processing and Donor Floor, and maintained consistent flow of over 120 donors daily.
Associate
Global Wildlife Center
04.2019 - 12.2020
- Managed customer relations and customer service through daily communication and interaction.
- Cross-trained and trained others in tractor machinery. Pulled and safely maneuvered 120ft of wagons filled with passengers on red clay with 1000's of wildlife around.
- Cross-trained and trained others in sales. Coordinated in restocking, training, cash register use and balancing, etc.
- Worked varied hours, days, nights and weekends as business needs dictate.
Education
Associate of Science -
05.2025
High School Diploma -
05.2018
Skills
- Standard Operating Procedures Maintenance
- Word, Excel, PowerPoint, and Nexlynk Proficiency
- Employee Training
- Validation Experience
- Communications Strategies
- Employee Scheduling
- Strong Leadership
- CPR Certified
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