Dynamic sales professional excelling in building relationships with clients and expert diamond knowledge. Recognized as a million-dollar plus salesman, I enhance customer satisfaction through effective problem-solving and team collaboration, driving repeat business and fostering a positive experience. I’m very motivated and team oriented!
Hi, I’m
Kelly David
Port St. Lucie ,FL
Summary
Overview
31
years of professional experience
Work History
St Lucie Jewelry and Coin
Sales Associate
11.2023 - Current
Job overview
- Built relationships with customers to encourage repeat business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Evaluated gold items such as gold coins, scrap gold, gold bars and bullion.
International Diamond Center
Sales Associate
11.2022 - 03.2023
Job overview
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
My Eye Dr
Patient Care Coordinator
04.2021 - 05.2022
Job overview
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Dimmitt Chevy
Business Development Executive
01.2019 - 03.2021
Job overview
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Communicated directly with customers and partners to build strong business networks and relationships.
International Diamond Center
Sales Associate and Sales Manager
11.2003 - 12.2019
Job overview
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Fred Meyer Jewelers
Assistant Manager
12.1993 - 06.2002
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
Sterling Heights HighSterling Heights, MI
Associate Of Arts from Psychology
06.1990
University Overview
Skills
Excellent selling skills
Great at building relationships with customers
Expert in Diamonds
DCA Graduate
Team player
Million dollar plus salesman
Affiliations
Affiliations
DCA Graduate
Timeline
Sales Associate
St Lucie Jewelry and Coin
11.2023 - Current
Sales Associate
International Diamond Center
11.2022 - 03.2023
Patient Care Coordinator
My Eye Dr
04.2021 - 05.2022
Business Development Executive
Dimmitt Chevy
01.2019 - 03.2021
Sales Associate and Sales Manager
International Diamond Center
11.2003 - 12.2019
Assistant Manager
Fred Meyer Jewelers
12.1993 - 06.2002
Sterling Heights High
Associate Of Arts from Psychology
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