Kellye Flexter-Poellintz
2924 Ambarwent Road,Reynoldsburg
Summary
Team-oriented Logistics leader with proven leadership and motivational skills successful in helping group members achieve business goals. Respectful and clear communicator focused on enhancing teamwork and collaboratively addressing challenges with logical approaches.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Group Coordinator Lead Ecomm/Pack
DHL Supply Chain
05.2024 - Current
- Boosted morale and productivity by creating a positive work environment through effective conflict resolution.
- Coaching Associates on their production rate every hour per set guidelines.
Group Coordinator Lead
DHL Supply Chain - TJX
12.2022 - Current
- Maintained and updated departmental files, various project files and other individual filing systems monthly.
- Trained new team members by relaying information on company procedures and safety requirements.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Investigated and solved workflow problems with cross-functional collaboration and open communication.
- Gained strong leadership skills by managing projects from start to finish
Group Coordinator Lead Outbound
DHL Supply Chain
11.2023 - 05.2024
- Streamlined communication between departments, resulting in improved efficiency and smoother project execution.
- Checked in Loads coming in and going out using Blue Yonder software program.
- Ensured that all pallets were correct and loaded to the correct truck within a reasonable time frame.
Quality Assurance Trainer and Onboarding
DHL Supply Chain - Beauty Counter
10.2021 - 12.2022
- Certified Trainer for Cart Building, Manifesting, Picking and Singles
- MHE O.P Certified
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Excelled in Cart Building to ensure all express and aged orders were sent to customers in a timely manner
- Cleaned and maintained warehouse in compliance with OSHA safety standards
Senior Account Manager
Discover Finacial Services
09.2016 - 08.2021
- Provided customer specific solutions to help resolve issues based off of financial needs.
- Championed excellent customer experience through actively listening and empathy for card holders.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Worked with customers to develop strategic business and account plans.
C.A.R.E Account Specialist
Discover Finacial Services
04.2013 - 09.2016
- Analyzed assigned accounts weekly following up with card members to ensure their satisfaction
- Provided support for leadership by closing training gaps with both new and seasoned agents
- Running reports and sending out emails weekly to leadership to ensure company goals and KPIs are consistently being met.
- Passionate about learning and committed to continual improvement
Assistant General Manager & Culinary Manager
Smokey Bones Bar & Grill
02.2004 - 04.2012
- Forecasted restaurant needs in regards to guest counts, food ordering, small wares, alcohol and food prep. Elevating high inventory and excess product waste.
- Analyzed daily, weekly, and monthly inventory for food and alcohol
- Held all orientations for new employees and managers
- Sustained standards set forth by corporate for food quality and safety along with emphasis on sanitation
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures
Assistant General Manager & Culinary Manager
Don Pablo’s Mexican Kitchen
01.1999 - 10.2003
- Facilitated training of new managers, trainers, and team members according to company practices and standards
- Endorsed standards set forth by corporate for food quality and safety and sanitation
- Effectively resolved issues with customer complaints while upholding company standards and integrity
- Set clear expectations and created positive working environment for employees.
- Managed team schedule with eye for coverage needs and individual strengths
Education
Bachelor of Science - Restaurant And Food Services Management
Bowling Green State University
05.1993
Associates of Applied Business - Executive Secretary
Bowling Green State University
Bowling Green, OH12.1992
Skills
- Verbal and Written Communication
- Business Planning
- High-Pressure Environments
- Supply Chain Distribution
- Microsoft Word
- Credit Card Payment Processing
- Active Listening
- Customer Relations
Accomplishments
- Received Employee of the Month - Discover
- Received Rock Star Award - Discover
- Received Most Improved Award - Discover
Certification
- First Responder, American Heart Association
Timeline
Group Coordinator Lead Ecomm/Pack
DHL Supply Chain
05.2024 - Current
Group Coordinator Lead Outbound
DHL Supply Chain
11.2023 - 05.2024
Group Coordinator Lead
DHL Supply Chain - TJX
12.2022 - Current
Quality Assurance Trainer and Onboarding
DHL Supply Chain - Beauty Counter
10.2021 - 12.2022
Senior Account Manager
Discover Finacial Services
09.2016 - 08.2021
C.A.R.E Account Specialist
Discover Finacial Services
04.2013 - 09.2016
Assistant General Manager & Culinary Manager
Smokey Bones Bar & Grill
02.2004 - 04.2012
Assistant General Manager & Culinary Manager
Don Pablo’s Mexican Kitchen
01.1999 - 10.2003
Bachelor of Science - Restaurant And Food Services Management
Bowling Green State University
Associates of Applied Business - Executive Secretary
Bowling Green State University
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