KELLYE HINES
Minneapolis,MN
Summary
Experience moving inventory locations as needed to maintain efficient and compliant operations. Routinely work on additional days and stays late to get deadline-oriented jobs completed. History of physically managing the processing of daily returns in the warehouse. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success.
Overview
20
20
years of professional experience
Work History
Warehouse Associate II
Cardinal Health
12.2021 - Current
- Utilize variety of PIT to most effectively assist in preparing orders, transporting and storing products.
- Volunteered to assist with various projects, most notably Racking & Kaizen projects, demonstrating willingness to learn new tasks and increase skill levels
- Provided additional support to various departments QIC with "put-aways" & prepping returns, Receiving with replenishment, VL(legacy) with picking.
- Promoted warehouse safety by reporting or resolving safety hazards.
- Delivered a presentation to address systemic safety concerns and how to mitigate those risks in the future utilizing illustrations from site specific examples during the town hall.
Fulfillment Associate
Amazon.com
01.2017 - 08.2021
- Used PIT equipment to unload trailers containing packing materials and staged it in a manner that allowed it to be accessed and moved to specific marketplaces most efficiently.
- Performed Audits of the trailers in the yard to confirm what product the previous shift used and what is available to be unloaded if needed.
- Performed a Count of what supplies are inside the building both in the marketplace and at the various packing stations.
- As a Learning Ambassador taught new hires how to drive PIT equipment, use the handheld to pick/stow orders, and was a contact person on the floor for any questions/concerns when they were out of learning.
CSR
Navient
01.2017 - 01.2018
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Program Facilitator
State Of Delaware
01.2015 - 01.2016
- Developed a marketing strategy to attract stakeholders through community engagement.
- Cultivated and maintained relationships with external partners to facilitate program operations.
- Facilitated dialogue amongst stakeholders around topics of living with mental health conditions.
Substitute Teacher
Substitute Teaching Service
01.2011 - 01.2013
Client Service Officer
Citi Bank
01.2008 - 01.2010
Sr. Credit Analyst
Bank Of America, MBNA
03.2005 - 05.2008
Education
Masters of Business Administration - Marketing Management
Wilmington University
New Castle, Delaware05.2009
Bachelor of Science - Business Marketing
Wilmington University
New Castle, Delaware05.2005
Skills
- Self-Motivated and Disciplined
- Team Player
- Microsoft Office Suite proficient
- Resource Allocation
- 5S Methodology
- Creative Solutions
Organizations
Safety Committee
5s Team Member
Women in Leadership
Timeline
Warehouse Associate II
Cardinal Health
12.2021 - Current
Fulfillment Associate
Amazon.com
01.2017 - 08.2021
CSR
Navient
01.2017 - 01.2018
Program Facilitator
State Of Delaware
01.2015 - 01.2016
Substitute Teacher
Substitute Teaching Service
01.2011 - 01.2013
Client Service Officer
Citi Bank
01.2008 - 01.2010
Sr. Credit Analyst
Bank Of America, MBNA
03.2005 - 05.2008
Masters of Business Administration - Marketing Management
Wilmington University
Bachelor of Science - Business Marketing
Wilmington University
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