Senior Maintenance Supervisor & Project Manager
Azari Property Management/Luzon Project Management
12.2016 - Current
- Maintained and tracked activity in AppFolio software of 200+ maintenance work orders and preventative maintenance.
- Efficiently assisted vendors/subcontractors with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Lessened knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Enhanced communication between departments, facilitating prompt responses to maintenance requests and reducing delays in repairs.
- Reviewed maintenance program for efficiency, accuracy, and timeliness and provided feedback for improvement to company leadership.
- Demonstrated leadership skills in managing projects from concept to completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout engagement processes.
- Assisted upper management in developing long-term strategies for improving client services by providing input based on past experiences.
- Successfully managed multiple assignments simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Promoted culture of teamwork and collaboration within maintenance department, leading to increased employee morale and overall job satisfaction.
- Managed efficient teams of up to 5 employees.
- Managed vendor relationships for timely services, ensuring smooth operations.
