Summary
Work History
Education
Skills
Timeline
Receptionist
Kelly "Ivo" Ramussen

Kelly "Ivo" Ramussen

FULTON,CA

Summary

Talented Owner with excellent marketing, customer service and facility oversight skills and more than 30 years of experience. Highly effective and comfortable working with people at all levels in organization.

Work History

Sober Living Environment Manager

Woolsey House SLE
Fulton, California
06.2020 - Current
  • Investigated incidents, determining root causes and implementing corrective actions.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Exercised leadership capabilities by successfully motivating and inspiring others.

Personal Elder Care

Mitch & Vickie DeArman
Windsor, United States
06.2018 - 05.2020
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with daily living activities, running errands, and household chores.
  • Liaised with key accounts to deliver targeted administrative household support.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Maintained entire family's schedule and organized events.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Monitored clients' overall health and well-being and noted significant changes.

Auto Wholesales /Owner/Operator

RPI Wholesale
Petaluma, United States
03.2014 - 08.2018
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed day-to-day business operations.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
  • Assessed damaged materials and notified maintenance personnel of needed repairs.
  • Introduced new methods, practices, and systems to reduce turnaround time.

Property Preservation Specialist Owner/Operator

RPI Wholesale
Petaluma, United States
09.2010 - 11.2013
  • Communicated effectively with owners, residents, and on-site associates.
  • Generated professional networks by engaging in professional, industry and government organizations.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Kept properties in compliance with local, state and federal regulations.
  • Conducted regular inspections of both interior and exterior of properties for damage.

Education

No Degree - General/Business

Cabrillo College
Aptos, CA
12.1981

Skills

  • Customer Relations
  • Sales Leadership
  • Client Service
  • Coaching and Mentoring
  • Risk and Mitigation Analysis
  • Operations Management
  • Strategic Project Planning
  • Training and Development
  • Talent Development
  • Program Creation and Implementation
  • Key Partnership Cultivation
  • Balanced Work Ethic
  • Change and Growth Management
  • Systems Thinker
  • People and Culture

Timeline

Sober Living Environment Manager

Woolsey House SLE
06.2020 - Current

Personal Elder Care

Mitch & Vickie DeArman
06.2018 - 05.2020

Auto Wholesales /Owner/Operator

RPI Wholesale
03.2014 - 08.2018

Property Preservation Specialist Owner/Operator

RPI Wholesale
09.2010 - 11.2013

No Degree - General/Business

Cabrillo College

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Kelly "Ivo" Ramussen