KELLY J HAZEL
Frederick,MD
Summary
Address questions, concerns, and/or complaints throughout the project. Act as a liaison between company and clients. Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Strong analytical and problem-solving skills. Strong supervisory and leadership skills. Ability to prioritize tasks and to delegate them when appropriate. As a skilled and efficient professional with more than 3 years of experience in organizing and executing payroll processing and account management, I am confident that you will find my dedication and enthusiastic attitude to be of value to your organization as your next Payroll Specialist. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
PROJECT MANAGER
PeopleWorX LLC
06.2022 - Current
- Oversee a team of 6 specialists to ensure projects are completed on time and to specifications
- Delegate work and assignments to team members based on expertise, work experience, and time
- Lead an interdepartmental team to complete assigned project on time, to specifications, and with accuracy and efficiency
- Developed and initiated projects, managed costs, and monitored performance.
- Identify plans and resources required to meet project goals and objectives.
- Modified and directed project plans to meet organizational needs.
- Drove team success through shared vision and recognition of quality performance.
- Identified, reviewed and applied policies and procedures.
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
- Maintained open communication by presenting regular updates on project status to customers.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
PAYROLL SPECIALIST
PeopleWorX LLC
06.2020 - 05.2023
- Perform various payroll related functions quickly and efficiently with accuracy
- Maintained consistent knowledge of multi-state and local tax regulations.
- Configure time and attendance systems after analysis of client business, benefits and policies
- Listen actively to client needs to determine gaps in services and offer product solutions
- Collaborate across departments to ensure a smooth and efficient client experience
- Provide timely and complete responses to client requests, questions and concerns
- Act as a liason between departments to support client while acting in alignment with comapay values and practices
- Train team members as well as clients on products, services, benefit plans, software and processes
- Manage and process over 150 client accounts while providing individualized customer service
- Use interpersonal skills and conflict resolution techniques to diffuse tense situations and redirect to achieve desired results while ensuring client happiness
- Documented and processed all garnishments for bankruptcies, student loans and child support orders.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare, and various employee deductions, annuity contributions and retirement plan withholdings.
- Checked figures, postings and accounting documents for correct entry, mathematical accuracy and proper coding.
- Processed voids and reissues, created non-sufficient funds (NSF) list for Human Resources and made salary changes in payroll and monthly leave accruals.
- Developed and maintained internal control processes, document procedures, identification of areas to improve internal controls and implementation of policy change.
- Employed error identification and audit tools to effectively resolve payroll discrepancies.
- Documented procedures, identified areas to improve internal controls and gain additional efficiencies and implemented policy changes.
- Reconciled health care benefits, tax contributions and retirement accounts to facilitate large-scale account reconciliations.
- Managed time entry batch for system-wide leave entered and changes, imported data for correct salary rate and monthly leave without pay (LWOP).
Education
Bachelor of Arts - Elementary Education
Immaculata University
Immaculata, PA12.2009
Bachelor of Arts - Communications
Cedar Crest College
Allentown, PA05.1995
Skills
- Proficient with
- Microsoft Office Suite or related software
- Contract Management
- Project Management
- Team Bonding
- Project Planning
- Staff Training
- Client Relations
- Report Type Reports Expert
- Processes and Procedures
- Microsoft Office Suite Expertise
- Cross-Functional Collaboration
- Timely Project Completion
- Project Deadlines
- Project Goals and Milestones
- Project Records
- Systems Implementations
- Status Updates
- Cross-Training Skills
- Managing Multiple Projects
- Presentations
- Payroll Processing
- Meeting Deadlines
- Training and Development
- Daily Payroll Activities
- Payroll Administration
- Spreadsheet Creation
- Payroll Review
- Payroll Software Proficiency
- Deductions Documentation
- Payroll Documentation
- Policy Adherence
- Analytical Skills
- Payroll Reconciliation
- Interpersonal and Written Communication
- Federal and State Tax Regulations
- Exceptional Microsoft Excel Skills
- Collaborative Team Member
- Report Preparation
- PTO Accrual
- Telephone Etiquette
- Data Imports
- Client Billing
- Issue Research
- Direct Deposit Processing
- Remote Conferencing
- Database Maintenance
- Human Resource Information System (HRIS)
- E-Mail and Telephone Communication
- Workers Compensation
- New Employee Paperwork
- Processing Garnishments
- Information Auditing and Verification
- Multi-State Payrolls
- Period-End Reporting
- Payroll Policies and Procedures
Timeline
PROJECT MANAGER
PeopleWorX LLC
06.2022 - Current
PAYROLL SPECIALIST
PeopleWorX LLC
06.2020 - 05.2023
Bachelor of Arts - Elementary Education
Immaculata University
Bachelor of Arts - Communications
Cedar Crest College
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